Sourcing Senior Claims Resolution Specialist Bodily Injury

Liberty Mutual Insurance; Wilmington (DE); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Continuous learning opportunities

Job summary

A leading insurance company is seeking a Senior Claims Resolution Specialist to manage attorney-represented bodily injury claims. The role requires investigative resolution and collaboration with legal counsel. Qualifications include a Bachelor's degree, 3+ years in auto claims, and strong communication skills. This position involves partial remote work and travel for trials and mediations.

Qualifications

• 3+ years of Personal Lines Third Party Auto Casualty experience.
• 3+ years of Litigation experience.
• Customer service experience preferred.
• Strong competency of legal liability, general insurance policy coverage, and State Tort Law.

Responsibilities

• Manage, investigate, and resolve claims, evaluating coverage, liability, damages.
• Identify potential suspicious claims and refer them to Special Investigations Unit.
• Prepare for and attend trials, hearings, and conferences.
• Collaborate with trial counsel and prepare trial reports.
• Communicate with policyholders and witnesses to gather claim information.
• Ensure adequacy of reserves; recommend increases on cases exceeding authority.

Skills

Strong written and oral communication skills

Strong interpersonal skills

Analytical skills

Negotiation skills

Investigative skills

Education

Bachelor’s degree or equivalent experience

Job description

Sourcing Senior Claims Resolution Specialist Bodily Injury

Join the Liberty Mutual Insurance team as a Senior Claims Resolution Specialist dedicated to managing attorney-represented and litigated auto and homeowner’s bodily injury claims. This role focuses on investigative resolution, quality service to policyholders, and collaboration with legal counsel and external resources.

Location and Work Requirements

This position requires a minimum of two days per month onsite at the Liberty Mutual office in Clifton Park, NY or Marlton, NJ. Candidates must be within a 50‑mile radius of these locations. Applications from Washington, Idaho, and California are not being considered at this time.

Responsibilities

• Manage, investigate, and resolve claims, evaluating coverage, liability, damages, and settling within prescribed authority levels.
• Identify potential suspicious claims, refer to the Special Investigations Unit, and spot third‑party subrogation opportunities.
• Prepare for and attend trials, hearings, and conferences; report status to Home Office and local management.
• Collaborate with trial counsel and prepare trial reports.
• Communicate with policyholders, witnesses, and claimants to gather claim information, refer tasks to auxiliary resources, and advise proper actions.
• Respond to written and telephone inquiries, including status reports.
• Ensure adequacy of reserve; recommend reserve increases on cases exceeding authority.
• Maintain security of financial processing and sensitive information in claims files.
• Update files and provide comprehensive reports as required.
• Manage the practices and billing activities of outside and in‑house counsel.
• Travel 10% of the time for trials, mediations, and in‑person events.

Preferred Qualifications

• 3+ years of Personal Lines Third Party Auto Casualty experience.
• 3+ years of Litigation experience.

Qualifications

• Strong written and oral communication skills.
• Strong interpersonal, analytical, negotiation, and investigative skills.
• Customer service experience preferred.
• Strong competency of legal liability, general insurance policy coverage, and State Tort Law.
• Bachelor’s degree or equivalent experience with at least 3 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

We believe progress happens when people feel secure. Liberty Mutual is a purpose‑driven organization committed to fostering inclusive environments where employees from all backgrounds can build long‑and meaningful careers. We offer comprehensive benefits, continuous learning opportunities, and a culture that values hard work, integrity, and commitment to improvement.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law.