Sourcing & Fulfillment Supervisor

FORTY ACRES FRESH MARKET LLC; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare Reimbursement Plan

Employee discounts

Paid time off

Paid company holidays

Sick time 40 hours annually

Vacation time 80 hours annually

10% in-store employee discount

Job summary

Forty Acres Fresh Market, a Chicago-area grocery business, is seeking a Sourcing & Fulfillment Supervisor to oversee day-to-day operations for our multichannel grocery business, including in-person markets and delivery service.

You will manage inventory, source and purchase fresh produce from wholesale suppliers, track SKUs, supervise warehouse and delivery staff, and drive continuous improvement in fulfillment processes.

Qualifications

• 2-3 years experience in a commercial food business (produce wholesale, kitchen, farm, or grocery delivery) is a big plus
• Proficient with Microsoft Office Suite and/or Google Suite
• Minimum 1 year of customer service experience
• At least 1 year experience forecasting staffing, workload, and performance results
• At least 2 years of supervisory experience
• Strong communication skills, including written and verbal
• Flexible and adaptable; adjusts quickly to changing priorities and conditions
• Ability to lift up to 50 pounds
• Valid Driver’s License
• Experience driving cargo vans and larger vehicles

Responsibilities

• Supervise staff of up to 1-3 associates in day to day operations
• Developing daily operations plans for the team (including order fulfillment, deliveries, inventory management, etc.).
• Develop in-depth knowledge of the fulfillment process and the supporting technology used in our production space
• Troubleshooting production issues and finding solutions to improve efficiency
• Inventory management including sourcing, purchasing, and supervising the intake process
• Collaboration with market manager on cross channel inventory management
• Maintaining accurate production reports and reporting on order fulfillment status to ownership
• Contributing to continuous improvement of Forty Acres Fresh Market systems and processes
• Ensure team compliance with company, state, and local processes and policies
• Assisting in creating weekly staffing plans, including tracking workload and hours
• Regularly updating reporting to track role and team key performance indicators
• Administrative tasks including delivery route preparation, daily customer notification emails, delivery calendar maintenance, and preparing employee work plans
• Modeling a vibrant, team oriented company culture that promotes individual development and growth
• Other duties as the business grows and evolves
• Occasional assistance with residential and commercial delivery in company van
• Occasional order fulfillment including general cashiering – ring up customer purchases

Skills

Strong communication skills

Office/MS Excel

Google Suite

Customer service

Adaptability

Attention to detail

Time management

Driving license

Education

Bachelor's degree or equivalent

Tools

Transportation planning software

Workflow management applications

Google Productivity Suite

Job description

Benefits

• Healthcare Reimbursement Plan
• Employee discounts
• Paid time off
• Paid company holidays
• Up to 40 hours paid sick time annually
• Up to 80 hours paid vacation time annually
• Healthcare Reimbursement Plan
• 10% in-store employee discount (excludes alcohol and Mabel’s Meals)

Who We Are

Food is the foundation of good health. Forty Acres Fresh Market (FAFM) is an independent, Black woman-owned grocery business offering high-quality, fresh food to people across Chicagoland. We are working to restore healthy food access so that people across Chicago neighborhoods can have a worthwhile food shopping experiences regardless of zip code.

Who You Are

Do you want to be part of a business that is a catalyst for food system change? Do you believe that everyone should be able to access affordable fresh food? Are you dedicated to providing every customer with a best in class experience? If so then this is the company for you. We are seeking a flexible and dedicated problem solver who is eager to use their operations, procurement, and management expertise in a mobile fresh food business.

The Job

Forty Acres is seeking a Sourcing & Fulfillment Supervisor to oversee day to day operations for our multichannel (in person markets and delivery service) grocery business. Inventory management is a key part of this job, including: sourcing and purchasing fresh produce from wholesale suppliers, maintaining suitable inventory levels, and identifying opportunities for improvement and innovation. SKU tracking and management is a critical component of the role so knowledge of produce sizing and cases is very important. Strict attention to detail is needed for success.

This is a manager’s role with staff supervisory responsibilities. This includes the management and supervision of warehouse and delivery staff for delivery fulfillment, quality control processes, procurement, and inventory management. This person will play a key role in preparing the team for order fulfillment and deliveries. The manager will regularly evaluate and provide reporting on warehouse productivity. This role requires the use of the following types of online applications:

• transportation planning
• workflow management applications
• Google productivity suite

This is an on-site position as the manager will work alongside frontline staff.

Duties include but are not limited to

• Supervise staff of up to 1-3 associates in day to day operations
• Developing daily operations plans for the team (including order fulfillment, deliveries, inventory management, etc.).
• Develop in-depth knowledge of the fulfillment process and the supporting technology used in our production space
• Troubleshooting production issues and finding solutions to improve efficiency
• Inventory management including sourcing, purchasing, and supervising the intake process
• Collaboration with market manager on cross channel inventory management
• Maintaining accurate production reports and reporting on order fulfillment status to ownership
• Contributing to continuous improvement of Forty Acres Fresh Market systems and processes
• Ensure team compliance with company, state, and local processes and policies
• Assisting in creating weekly staffing plans, including tracking workload and hours
• Regularly updating reporting to track role and team key performance indicators
• Administrative tasks including delivery route preparation, daily customer notification emails, delivery calendar maintenance, and preparing employee work plans
• Modeling a vibrant, team oriented company culture that promotes individual development and growth
• Other duties as the business grows and evolves
• Occasional assistance with residential and commercial delivery in company van
• Occasional order fulfillment including general cashiering – ring up customer purchases

Requirements

• 2-3 years experience in a commercial food business (produce wholesale, kitchen, farm, or grocery delivery business) is a big plus
• Candidate must be adept with technology and desktop based applications, with intermediate to advanced skill level in Microsoft Office Suite (Excel, Word, Powerpoint, Access, etc.) and/or Google Suite applications (GMail, Calendar, Google Sheets, Google Drive, etc.)
• Minimum 1 year of customer service experience
• At least 1 year experience forecasting staffing, workload, and performance results
• At least 2 years of supervisory experience, including managing associate level staff
• Strong communication skills, including written and verbal.
• Extremely flexible and adaptable; adjusts quickly to changing priorities and conditions
• Copes effectively with complexity and change
• Maintains stable performance under time pressures
• High level of professional organization and attention to details
• High comfort using basic arithmetic to perform daily job duties
• Valid Driver’s License w/ no history of accidents in the last 5 years (needed to drive company vehicles)
• Ability to lift up to 50 pounds
• Sunday morning to afternoon availability
• Experience driving cargo vans and larger vehicles
• A short math and planning assessment will be part of the interview process

Preferred Qualifications

• At least 1 year experience auditing transactions and inventory
• Experience with employee interviewing, training, and development
• Bachelors Degree/Equivalent experience
• Experience with Six Sigma or process improvement methodologies
• Demonstrated enthusiasm for equitable healthy food systems

Job Type

Full-time

Salary

Starting at $50,000.00 per year

Equal Opportunity Statement

Forty Acres Fresh Market is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.