SoNJ- Business Analyst - 791829

Goodfit; Trenton (NJ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Goodfit is seeking an experienced Business Analyst to own requirements gathering, write user stories and documentation, and conduct thorough testing prior to deployments. The BA will align business and developer stakeholders using Visio and Adobe XD.

This is a hybrid role: 2 days onsite, 3 days remote in New Jersey. Excellent communication and customer service skills are essential as the BA documents workflows, creates UI mockups, and supports service desk issues.

Qualifications

• Excellent communication and customer service skills.
• Strong Microsoft Visio skills.
• Experience with developing systems via a structured SDLC methodology.
• Experience with testing, training.
• Experience with UI design.
• Ability to analyze and document complex business processes and work flows, and propose areas for improvement.
• Ability to gather data via diverse means (interviews, observation, surveys, existing written documentation) and interpret relevant information.
• Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.
• Customer Service / Helpdesk experience.
• 4-year college degree.

Responsibilities

• Develop and document business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing).
• Create instruction manuals and teach the system to end users. May perform limited project management functions.
• Document issues, verify data and analyze tickets, and perform testing for service desk support.

Skills

Communication

Customer service

Requirements gathering

User stories

Documentation

Testing

UI design

Storyboards/wireframes

Business process analysis

Interviews/observation/surveys

End-user training

Education

4-year college degree

Tools

Microsoft Visio

Adobe XD

Job description

Need Business Analyst to own requirements gathering, write user stories/documentation, conduct meticulous testing prior to deployments; be comfortable with tools like Visio/Adobe XD to align with business and developer stakeholders' specifications

Note: Hybrid role - 2 days Onsite, 3 days Remote. Right now onsite days are Monday and Tuesday but this can change.

Excellent communication is Required (verbal and written) as well as Excellent Customer Service Skills.

We are loooking for a polished, well spoken, experienced BA who can think out of the box. They will need to be creative in their requirement gathering and documentation of new applications and presentation of those requirements.

We are also looking for a well spoken BA to assist customers on the service desk who are having issues with applications like receiving error messages. The role of the BA will be to document issues, verify data and analyze tickets and do testing. BAs do everything but coding.

BA must have Information Technology Project Development work experience and/or Function/Business Process Analysis work experience and have experience developing workflows, mockups, requirements, testing and production support for projects.

Responsibilities:

The BA will be responsible for the development and documentation of business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing), create instruction manuals and teach the system to end users. The BSC may also be called upon to perform limited project management functions.

Skills Required:

• Excellent communication and customer service skills
• Strong skills in Microsoft Visio
• Experience with developing systems via a structured SDLC methodology
• Experience with testing, training
• Experience with UI design
• Ability to analyze and document complex business processes and work flows, and propose areas for improvement
• Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information
• Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.
• Customer Service / Helpdesk experience

4-year college degree

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceExperience as a Business AnalystRequired5YearsExperience with testing, trainingRequired5YearsExperience with developing systems via a structured SDLC methodologyRequired5YearsAbility to analyze and document complex business processes and work flows, and propose areas for improvementRequired5YearsAbility to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant informationRequired5YearsAbility to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.Required5YearsExperience with UI designRequired5YearsExperience with user support / Customer Service / Help DeskRequired3YearsStrong skills in Microsoft VisioRequired5Years4-year college degree or equivalent study under the direction of the supervisor of the business analyst team or designated project leader.Required4Years