Sonic Drive-In Shift Leader

Sonic Drive-In; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

Sonic Drive-In is seeking a Shift Leader to support the General Manager in managing drive-in operations. This role focuses on training employees, ensuring food service quality, and maintaining operational standards. The successful candidate will provide excellent customer service while leading a team in a fast-paced environment.

Qualifications

• Ability to manage and train staff effectively.
• Strong focus on customer service and operational standards.
• Willingness to work irregular hours including nights and weekends.

Responsibilities

• Manages and trains Team Members and Carhops.
• Ensures compliance with operational standards and employee handbook.
• Handles customer requests and resolves complaints.

Skills

Customer Service

Employee Training

Operational Management

Job description

A Shift Leader at Sonic Drive-In will assist the General Manager in managing drive-in operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner.

Basic job duties for the drive-in's Shift Leader include:

Manages, trains, monitors and coaches Team Members and Carhops
Directs and assigns employees as needed to ensure all aspects of food service meet operational standards
Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
Performs restaurant opening and/or closing duties
Monitors and makes adjustments to staffing levels and food cost control
Completes weekly inventory as needed
Assists in administrative duties including maintaining files, records and all required documentation
Reinforces a customer service mentality and ensures all employees are focused on serving the customer
Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor
and assists in resolving such complaints.Sonic Drive-In Shift Leader
Ability to work irregular hours, nights, weekends and holidaysAdditional Sonic Drive-In Shift Leader Qualifications
Friendly and smiling faces that enjoy providing courteous food service to our guests!