Sommelier

Hilton Worldwide, Inc.; United States; Remote; USD 30,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Sommelier, where your passion for wine and exceptional guest service will shine. In this role, you'll recommend the perfect wines to enhance dining experiences, ensuring guests enjoy a memorable stay. With a commitment to hospitality and teamwork, you'll thrive in a dynamic environment that values your skills and dedication. Become part of a team that creates remarkable experiences every day, and help fill the earth with warmth and light through exceptional service.

Qualifications

• Previous experience in customer service within hotel or retail.
• Strong knowledge of wines and ability to recommend pairings.

Responsibilities

• Recommend wines to guests and ensure excellent service.
• Comply with health and safety regulations while serving.

Skills

Customer Service

Wine Knowledge

Hospitality

Teamwork

Education

Experience as Wine Waiter/Sommelier

Previous Experience in Hotel/Leisure/Retail

Job description

A Sommelier is responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience while assisting with achieving departmental targets.

What will I be doing?

As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience. A Sommelier will also be required to assist in achieving department targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide professional and current knowledge of wines to guests
• Recommend wines to accompany relevant dishes to patrons
• Describe and up-sell wines to provide excellent customer experience
• Suggest wines to accompany new menus in line with financial budget
• Project a professional manner with an emphasis on hospitality and guest service
• Ensure accurate billing
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training provided by the hotel

What are we looking for?

A Sommelier serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer service role in the hotel/leisure/retail sector
• Good grooming standards
• Passion and commitment to delivering exceptional levels of guest service
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience as Wine waiter/ess/Sommelier

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!