Solutions Specialist (Loan Originations)

LAUNCHER.SOLUTIONS; United States; Remote; USD 65,000 - 220,000; Full time

Job summary

An innovative firm is seeking a Solutions Specialist to enhance client success in loan origination and servicing solutions. This role involves engaging with clients, managing product implementations, and collaborating with development teams to improve offerings. With a remote-first culture, you'll enjoy working on impactful projects while receiving competitive compensation and benefits. If you're passionate about customer service and technology, this is the perfect opportunity to make a meaningful impact in the lending industry.

Benefits

Health insurance

Dental insurance

Vision insurance

Disability insurance

Performance-based bonuses

Annual raises

Collaborative team culture

Qualifications

• Experience with loan origination workflows like underwriting or verification.
• Strong communication skills for engaging with clients and executives.

Responsibilities

• Manage the full product implementation process including training and vendor coordination.
• Conduct product demos to prospective clients and provide product guidance.

Skills

Lending industry experience

Fintech concepts

SaaS platforms

Web APIs

Analytical skills

Problem-solving skills

Communication skills

Presentation skills

Job description

Solutions Specialist (Loan Originations)

Solutions Specialist (Loan Originations)

At LAUNCHER.SOLUTIONS, we build innovative loan origination and servicing solutions that empower subprime and near-prime automotive lenders, regional banks, and credit unions to operate more efficiently and serve their customers better. Our flagship products include:

• appTRAKER LOS – loan origination for automotive and consumer direct lending.
• myLOAN – customer self-service and communication platform.

We are a remote-first, fast-growing company with a passionate team that believes technology can make lending smarter and more accessible.

About the Role

We’re looking for a Solutions Specialist who loves solving problems, collaborating with clients, and making a meaningful impact. You will play a pivotal role in the full customer journey — from pre-sales to implementation to ongoing support — ensuring clients get the most out of our products.

This is not your typical support role. You will combine business acumen, project management, and technical skills to drive client success and help shape the evolution of our products.

What You’ll Do

• Be the first line of contact for potential and existing clients, providing product guidance and support.
• Conduct engaging product demos (virtual or in-person) to prospective clients.
• Understand customer pain points and recommend solutions that fit.
• Manage the full product implementation process, including requirements gathering, project management, training (onsite and remote), and vendor coordination.
• Build trusted relationships with customers, becoming their go-to product expert.
• Collaborate with our development team to enhance the product — test new features, document requirements, and provide customer feedback.
• Help resolve customer issues and manage change requests effectively.
• Keep your manager and team updated with regular reporting and insights.

What You Bring

• Lending industry experience, preferably with exposure to loan origination workflows (e.g., underwriting, verification, or similar roles).
• Familiarity with fintech concepts, SaaS platforms, and Web APIs.
• Confidence in translating business problems into technical solutions.
• Top-notch communication and presentation skills — comfortable engaging everyone from end-users to C-level executives.
• Strong analytical and problem-solving skills.
• A passion for customer service and creating "wow" moments.
• Willingness to travel occasionally.

Why You'll Love Working Here

• 100% Remote (U.S. Based)
• Work on meaningful, impactful projects
• Competitive salary, annual raises, and performance-based bonuses
• Health, dental, vision, and disability insurance
• Supportive and collaborative team culture

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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