Solutions Specialist

Old Dominion Freight Line, Inc.; Kernersville (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short Term Disability

Long Term Disability

401k with company match

Life Insurance

Tuition Reimbursement

Training and growth opportunities

Wellness Program

Job summary

Old Dominion Freight Line, Inc. is seeking a Solutions Specialist to connect clients with efficient, tailored logistics in a fast-paced sales environment.

You will travel within your territory and build lasting relationships with shippers, producers, and freight partners. The role blends B2B sales, strategic planning, and problem-solving, with focus on rate agreements, service improvements, and cross-functional coordination with operations.

Qualifications

• 2+ years in B-B (Business to Business) sales or equivalent.
• High School diploma or equivalent.

Responsibilities

• Travels throughout assigned territory to meet customers in person and cultivate relationships with traffic personnel, buyers, and sales executives.
• Assist the customer with obtaining a rate agreement and submit to pricing coordinators.
• Regularly check on major accounts to ensure on-time service promises.
• Complete reports of monthly customer activities to identify their current level of business.
• Provide information on rates and rate changes; submit itineraries weekly for coverage areas.
• Maintain a positive relationship with drivers and discuss possible leads.
• Communicate customer equipment requirements and hours of service to the service center operations.
• Inform the customer of Speed Service and Expedited abilities.
• Manage transportation and entertainment expenses in weekly expense reports.
• Handle customer complaints through appropriate channels.
• Maintain a valid Driver’s License with satisfactory driving record as a condition of employment.

Skills

B2B sales

Education

High School diploma or equivalent

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service.A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer’s point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.Primary ResponsibilitiesTravels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing trafficKeep the customer informed of new service points and improvements in company serviceAssist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information formRegularly check on major accounts to ensure we are meeting our On-Time service promisesComplete reports of monthly customer activities to identify their current level of businessProvide information on rates and rate changesSubmit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customersMaintain a positive relationship with drivers in his/her area and discuss possible leadsCommunicate customer’s equipment requirements and hours of service to the service center operationsInform the customer of our Speed Service and Expedited abilitiesManage transportation and entertainment expenses in an expense report that is submitted weeklyKeep a record of your daily sales calls and enter them in our computer systemHandle customer complaints through the appropriate channelsAs a condition of employment, employee must maintain a valid Driver’s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application.Job QualificationsEducation:High School diploma or equivalentExperience:2+ B-B (Business to Business) sales experience or equivalentWorking Days:Monday,Tuesday,Wednesday,Thursday,Friday,Working Shift:MorningWork days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageVision & DentalShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).If you have questions regarding this posting or require assistance with the application process, please click here for contact information.