Solutions Service Specialist

MSC Industrial Supply Co.; Cincinnati (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

MSC Industrial Supply Co. in Cincinnati, OH seeks a Solutions Service Specialist to manage inventory at customer sites, including VMI and vending solutions. The role focuses on customer satisfaction, problem solving, and collaboration with sales teams to grow revenue through effective solution support.

Key duties include maintaining stock, handling repairs, learning SAP/AS400/Salesforce/Tableau, and promoting MSC CARE programs while upholding 6S and safety standards. Must travel 80%+.

Qualifications

• Experience in customer service, telesales, outside sales, storeroom or inventory management.
• Strong customer engagement and problem-solving abilities.
• High school diploma or equivalent.

Responsibilities

• Maintain stock levels (min/max) to meet demand.
• Receive, unpack and put away products at solution points of use.
• Perform repairs and preventive maintenance on solution equipment.
• Log daily activities using routing software and track accounts.
• Learn systems such as SAP, AS400, ASI, Vending Portal, Salesforce and Tableau.
• Build relationships with customer contacts to ensure retention.
• Communicate with key personnel to resolve issues and promote solutions.
• Drive solution expansion through spot buys and incremental growth.
• Promote MSC loyalty via CARE program execution and 6S standards.

Skills

Customer service

Problem solving

Time management

Communication

Education

High School Diploma

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21410 Employment Type : Full Time Job Category : Warehouse/Distribution Work Location : Cincinnati, OH (BIS) Brief Position Summary The Solutions Service Specialist is responsible for ensuring customer satisfaction by managing inventory at designated customer sites. This includes product put-away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, maintaining functional solution equipment, and communication that includes problem solving and customer retention with a customer focused sales and service growth mindset. The role collaborates closely with sales and business development teams to drive customer retention and incremental revenue through effective solution support.

Duties And Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Ability to learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Drives product expansion through spot buy and incremental solution growth.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

QUALIFICATIONS What You Need

• Experience in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities. Bonus Points If You Have:
• Experience in inventory management or customer service preferred.
• Relevant military experience is a plus. Familiarity with mobile business applications is preferred.
• Technical and mechanical aptitude is a plus.

Other Requirements

• A valid driver s license may be required. Position requires 80%+ travel. Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods). Must adhere to all MSC and Customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, ect. Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks. This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and/or Controlled Unclassified Information ( CUI ).
• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily.

The requirements listed are representative of knowledge, experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $22.50Hr - $27.50Hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law