Solutions Service Specialist

MSC Industrial Direct Co.,Inc.; Cincinnati (OH); Hybrid; USD 47,000 - 57,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking a Solutions Service Specialist in Cincinnati, OH to ensure customer satisfaction by managing inventory at customer sites.

You will handle put-away, replenishment, 6S practices, and communicate with sales teams to drive retention and incremental revenue. The role requires learning multiple operating systems (SAP, AS400, ASI, Vending Portal, Salesforce, Tableau) and maintaining strong customer relationships while delivering timely, professional service.

Qualifications

• Experience in Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management with strong Customer Engagement.
• Strong communication skills and professional demeanor are required.
• Proficiency with Microsoft 365 and basic computer literacy.

Responsibilities

• Maintain stock levels to meet customer demand.
• Receive and put away products at solution points of use.
• Perform maintenance on solution equipment per standards.
• Log daily activities using routing software and learn systems such as SAP, AS400, ASI, Vending Portal, Salesforce, Tableau.
• Build relationships with customer contacts to ensure solution retention.
• Drive revenue through solution support and proactive problem solving.
• Adhere to safety and compliance protocols and maintain 6S standards.

Skills

Customer Service

Telesales

Outside Sales

Inventory Management

Customer Engagement

Time Management

Organizational Skills

Problem Solving

Communication

Education

High School Diploma or equivalent

Tools

Microsoft 365

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21410

Employment Type :Full Time

Job Category :Warehouse/Distribution

Work Location :Cincinnati, OH (BIS)

BRIEF POSITION SUMMARY:

The Solutions Service Specialist is responsible for ensuring customer satisfaction by managing inventory at designated customer sites. This includes product put-away, scanning, replenishment of VMI and vending solutions, Lean (6S) practices, maintaining functional solution equipment, and communication that includes problem solving and customer retention with a customer focused sales and service growth mindset. The role collaborates closely with sales and business development teams to drive customer retention and incremental revenue through effective solution support.

DUTIES AND RESPONSIBILITIES

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Ability to learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Drives product expansion through spot buy and incremental solution growth.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC’s inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participation in special projects and performs additional duties as required

QUALIFICATIONS What You Need:

• Experience in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities. Bonus Points If You Have:
• Experience in inventory management or customer service preferred.
• Relevant military experience is a plus. · Familiarity with mobile business applications is preferred.
• Technical and mechanical aptitude is a plus.

Other Requirements:

• A valid driver’s license may be required. · Position requires 80%+ travel. · Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods). · Must adhere to all MSC and Customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, ect. · Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)
• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily.

The requirements listed are representative of knowledge, experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $22.50Hr - $27.50Hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law