Solutions Partner Liaison

Unum; Chattanooga (TN); On-site; USD 64,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Disability insurance

PTO with volunteer

401(k) match

Mental health support

Career advancement

Job summary

Unum is seeking a role focused on promoting Total Leave digital capabilities and serving as the primary point of contact for STD, Leave, PFL, and ADA complex questions. You will collaborate with the field, clients, Solutions Partner Consultant, and operations to execute agreed resolutions.

The position emphasizes strong customer service, problem-solving, and expertise in Total Leave workflows and regulations, with opportunities for professional growth and continued learning.

Qualifications

• Strong technical claims/leave experience.
• Proficient in Solutions and Unum product portfolio.
• Proven customer service and problem-solving skills.

Responsibilities

• Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions.
• Act as facilitator to execute resolutions in partnership with field, clients, Solutions Partner Consultant, operations, and management.
• Demonstrate digital functionality with clients and guide employees to adopt self-serve capabilities.

Skills

Strong technical claims/leave

Solutions portfolio knowledge

Customer service skills

Education

Four-year degree or equivalent experience

Job description

Job Posting End Date: November 17

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.

Principal Duties And Responsibilities

• Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
• Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution. Ensure escalation of issues and partnership with appropriate internal stakeholders.
• Demonstrated ability to proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
• Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
• Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
• Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
• Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
• Support and mentors peers and new team members.
• Performs other duties as assigned.

Job Specifications

• Proficient in Solutions and Unum product portfolio
• Four-year degree or equivalent experience recommended
• Strong technical claims/leave experience
• Proven customer service and problem-solving skills
• Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
• Resolve conflicts in an open and positive manner
• Build understanding, acceptance, and commitment through the change process
• Ability to take appropriate actions based on key business indicators/trends
• Demonstrated influencing, collaboration, and client relationship management experience

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum