Solutions Partner (Account Manager)

Intellect; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

Intellect is seeking a Solutions Partner to expand mental health and wellbeing solutions in enterprise accounts. This role involves managing renewals, driving upsell opportunities, and nurturing client relationships across diverse geographical contexts. Candidates should have 3–5 years of B2B/SaaS sales experience and a strong track record in complex deal cycles, accompanied by outstanding consultative and communication skills.

Benefits

Generous leave policy

Flexible work arrangements

Quarterly mental health days

Performance bonus

Qualifications

• 3–5 years in B2B / SaaS enterprise sales or solutions partnerships focusing on renewals.
• Proven track record of closing significant upsells or renewals.
• Ability to manage long, multi-stakeholder deal cycles.

Responsibilities

• Drive expansion of mental health and wellbeing solutions in enterprise accounts.
• Manage complex renewals and upsell/cross-sell plays.
• Facilitate stakeholder engagement across regions.

Skills

Consultative selling skills

Stakeholder engagement

Communication skills

Job description

As a Solutions Partner at Intellect, you’ll drive expansion of our mental health and wellbeing solutions within existing enterprise accounts and own complex renewals end‑to‑end.

You’ll partner closely with Customer Success, AEs and your Head of Sales to deepen client relationships, uncover upsell/cross‑sell opportunities and ensure seamless deal execution. You’ll also support new‑logo pursuits on strategic deals, leveraging our MEDDICC qualification discipline and Intellect’s ROI‑backed value propositions.

• Account Expansion & Renewal
• Identify potential companies for expansion opportunities based on selected metrics
• Own the planning and execution of complex renewals and upsell/cross‑sell plays across your book
• Build data‑driven business cases using company measurements and industry benchmarks
• Negotiate renewal terms, ensuring healthy gross margins and high client satisfaction
• Client Relationship Management
• Facilitate multi‑threaded stakeholder engagement across regions, adapting your style for Asian and Western contexts, in order to reach the relevant decision makers
• New‑Logo Support
• Collaborate with Marketing and SDRs on targeted new‑logo pursuits when strategic fit aligns
• Contribute to proposal development, competitive positioning, pricing and deal reviews
• Cross‑Functional Feedback
• Share market insights and client feedback with Product, Consulting and Customer Success teams
• Help refine solution roadmaps and service offerings based on on‑the‑ground intelligence

Experience & Skills

• 3–5 years in B2B / SaaS enterprise sales or solutions partnerships, with a focus on renewals and expansion
• Proven track record closing ≥ USD500K ARR in upsells or renewals in the last 12 months
• Comfortable managing long, multi‑stakeholder deal cycles across multiple geographies

• Consultative selling skills - able to understand context, diagnose pain, and tailor solutions
• Comfortable engaging leadership level

Behaviors & Cultural Fit

• Consultative mindset: prioritizes understanding over pitching
• Bias for action: drives momentum in multi-stakeholder deals
• Collaborative: partners seamlessly across functions and geographies
• Global EQ: adapts style for both Asian and Western business contexts
• Outstanding communication skills and a thoughtful and collaborative approach to sales

Key KPIs

• Net Revenue Retention (NRR)
• Renewal Rate (%) of eligible contracts
• New‑Logo Pipeline contribution

Why You’ll Love Working With Us:

• Global company– work in a diverse environment with people from nearly 20 countries
• Generous leave policy– time off to rest and recharge
• Christmas week off– company-wide break during Christmas, separate from annual leave
• Birthday leave– enjoy a day off on your birthday
• Quarterly mental health days– one day off every quarter to focus on your wellbeing
• Flexible work arrangements– work in a way that suits your lifestyle and goals
• Work-life balance– a culture that values personal time and long-term wellness
• Medical coverage– comprehensive insurance for peace of mind
• Performance bonus– high performance is recognised and rewarded
• Development budget- annual allowance to support your professional development
• Mental health support– premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socialsand communities– regular non-work events/activities to connect and have fun together