Solutions Engineering Manager

Teleport; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Annual expense budget

Rest and recovery policies

Retirement savings plans

Professional development opportunities

Job summary

Teleport, a remote-first AI infrastructure identity company, is seeking a Solutions Engineering Manager to lead a mid-market SE team. You’ll bridge field sales, customer success, and global SE leadership, driving technical wins and trusted cross-functional collaboration.

You will guide talent development, shape the pre-sales strategy, and partner with regional sales to balance resources and opportunities across regions. Travel to customer sites will be part of the role.

Qualifications

• Experience leading a Solutions Engineering team and developing talent.
• Strong pre-sales experience: discovery, qualification, POC design, and connecting capabilities to outcomes.
• Proven ability to drive customer outcomes through the full journey from sales to adoption.
• Solid Linux networking and network security knowledge.
• Hands-on cloud-native skills: Kubernetes, Docker, Terraform.
• Experience with AWS, GCP, or Azure.
• Knowledge of IAM concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust, PAM.
• Fluent English; additional languages a plus.

Responsibilities

• Extend and develop a team of Solutions Engineers.
• Coach and mentor for performance, growth, and career progression.
• Coach SEs on depth and sales skills, including discovery, qualification, POC design, and executive communication.
• Collaborate with engineering teams at leading technology companies.
• Assist customers in security, compliance, and development experience.
• Visit customers on-site to demonstrate features and build solutions.
• Lead 1:1s and career development plans for each SE.
• Partner with regional sales leaders to balance SE utilization and opportunities.
• Engage with executives and technical architects to build long-term relationships.

Skills

Team management

Pre-sales

Customer outcomes

Linux networking

Kubernetes

Docker

Terraform

AWS

GCP

Azure

IAM concepts

Zero trust

RBAC

Job description

About Teleport

Don't wait for the future of infrastructure. Be part of it.

Teleport is the AI Infrastructure Identity Company. We’re solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.

Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.

As the Solutions Engineering Manager, you will lead a team of mid-market Solutions Engineers who serve as the technical heart of our go-to-market motion. You will be the connective tissue between field sales execution, customer technical success, and global SE leadership; building a high-performing team that wins deals, earns customer trust, and provides a strategic interface back to Product, Engineering, and Marketing.

The Teleport Solutions Engineering team critically shapes our strategy, ensuring technical success throughout all stages of the customer journey.

You will lead and develop a technically proficient team of solutions engineers to deliver an exceptional customer experience.

We seek pragmatic, highly technical leaders excited about tackling tough technical challenges. You should be ready to travel to customer sites, eager to engage directly with problems, and capable of building and leading a high performing team.

What you'll be doing:

• Extend and develop a team of Solutions Engineers.
• Train, coach, mentor, and guide your team toward successful performance, career progression, and personal growth.
• Coach SEs on both technical depth and sales excellence, including discovery skills, business value articulation, POC strategy, and executive communication.
• Collaborate with engineering teams from some of the world's most sophisticated technology companies.
• Assist companies in enhancing their security, compliance, and development experience.
• Visit our customers on-site to demonstrate new features and construct solutions.
• Conduct structured 1:1s, set individual performance goals, and own career development plans for each SE on your team.
• Partner closely with regional sales leaders and Account Executives to balance SE utilization, prioritize opportunities, and drive technical win rates across the Americas and eastern Asia Pacific.
• Engage directly with customers at the executive and technical architect level to build long-term relationships and ensure technical success post-sale.

What you'll bring:

• Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance.
• Strong command of the pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes.
• Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth.
• Strong understanding of Linux networking and network security principles.
• Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
• Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM.
• Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations.
• Strong troubleshooting and debugging skills for server-side software and distributed systems.
• Fluency in English required; additional language proficiency (Korean, Japanese, Spanish, Portuguese) is a meaningful advantage.

Why Teleport

You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.

Remote-first and globally distributed, we're genuinely passionate about what we're building.

The Benefits

At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be - giving you the autonomy, access, and support to do the best work of your career.

- Extensive health coverage

- Annual expense budget

- Rest and recovery policies that maximize your ability to recharge

- Investment in your future with retirement savings plans

- Professional development opportunities

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/