Solutions Engineer - Strategic Accounts (Remote, Utah)

dynaTrace software GmbH; Salt Lake City (UT); Remote; USD 100,000 - 125,000; Full time

Job summary

Dynatrace is seeking a Solution Engineer to provide technical support and demonstrate advanced observability capabilities. You will partner closely with sales teams and deliver impactful presentations, while managing multiple projects. Ideal candidates have a Bachelor’s degree in Computer Science and 3-5 years of experience in the field.

Benefits

Unlimited personal time off

Employee stock purchase plan

Reward system

Medical/dental benefits

Company matching 401(k) plan

Qualifications

• 3-5 years of experience in the observability space.
• Passion for innovative technology and technical sales.
• Ability to troubleshoot technical issues and manage multiple projects.

Responsibilities

• Evangelize Dynatrace’s product offerings at trade shows.
• Partner with sales to identify new opportunities.
• Present to C-suite executives during key marketing events.

Skills

Technical sales

Communication

Presentation

Troubleshooting

Project management

Team collaboration

Education

Bachelor's degree in Computer Science

Tools

HTML

CSS

JavaScript

Java

.NET

PHP

Go

Node.js

AWS

Azure

GCP

Kubernetes

Ansible

Puppet

Terraform

Job description

Your role at Dynatrace

What’s the role?

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing.

About you:

To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

• An excellent team player, with the ability to work across all disciplines.
• Excellent communication and presentation skills, with the ability to communicate technical value into business value.
• Previous 3 – 5 years of experience with observability or application performance management technologies and techniques.
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
• Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed.
• Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.
• Must be able to travel up to 30% of the time

Responsibilities:

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
• Present Dynatrace’s vision to our customers C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to our customers during key marketing events.
• Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs.
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market.
• Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer.
• Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).
• Position might be filled at a higher level based on candidate experience.

What will help you succeed

Minimum Requirements:

• Bachelor’s degree in Computer Science or equivalent education or experience required.
• 3 years of experience within the observability space.

Preferred Requirements:

• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database.
• Advance knowledge of Operating Systems (OS) including Windows and Linux.
• Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP.
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
• Experience with automation like Ansible, Puppet, Terraform, etc.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• The base salary range for this role is $100,000- $125,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.