Solutions Engineer - SaaS

ShipperHQ; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

PTO 22 days

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

Maternity/Paternity Leave

Job summary

ShipperHQ is seeking a Solutions Engineer to serve as a trusted technical advisor. You will partner with Sales, Implementation, and Product to design scalable shipping solutions and guide customers through design, best practices, and onboarding.

Join a fast-paced, collaborative team in Austin. You will lead discovery sessions, own POC engagements, and help shape product roadmap while staying current on ecommerce platforms and integrations.

Qualifications

• 3+ years as a Solutions Engineer, Sales Engineer, or similar.
• Experience leading technical discovery sessions and POC engagements.
• Solid understanding of REST APIs and modern SaaS integrations.
• Familiarity with Shopify, Adobe Commerce/Magento, BigCommerce and/or shipping/OMS space is strongly preferred.
• Experience with HubSpot and building internal tools.

Responsibilities

• Partner with Sales and Implementation to design scalable shipping solutions.
• Lead technical discovery sessions, solution design, and POC engagements with prospects.
• Demonstrate how ShipperHQ solves complex shipping and fulfillment challenges with product expertise.
• Collaborate with Support and other teams to share best practices and ensure customer success.

Skills

Customer-facing

Communication

Problem solving

Ownership

Consultative selling

Tools

Shopify

Adobe Commerce/Magento

BigCommerce

HubSpot

Job description

Are you the technical expert your team turns to when they need answers? Do you enjoy solving the complex problems that others shy away from? Can you balance technical depth with practical, scalable solutions? If you're passionate about helping customers succeed and thrive in a collaborative, fast-paced environment, we'd love to hear from you.

About ShipperHQ:

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.

Position Overview:

As a Solutions Engineer, you'll play a pivotal role in helping prospects and customers realize the full value of ShipperHQ. Partnering closely with our Sales, Implementation, and Product teams, you'll combine technical expertise with eCommerce knowledge to design scalable shipping solutions that support customers today and as they grow. You'll serve as a trusted technical advisor throughout the sales and onboarding journey, guiding customers through solution design, demonstrating best practices, and ensuring they have confidence in how ShipperHQ fits within their broader commerce ecosystem.

Responsibilities:

• Partner with Sales and Implementation teams to understand customer requirements and design scalable shipping solutions that align with their business goals.
• Lead technical discovery sessions, solution design discussions, and proof-of-concept (POC) engagements with prospective customers.
• Demonstrate how ShipperHQ solves complex shipping and fulfillment challenges through product expertise and real-world use cases.
• Collaborate with Technical Support and other customer-facing teams to improve processes, share best practices, and ensure customer success across the entire lifecycle.
• Act as the voice of the customer by identifying product gaps, friction points, and enhancement opportunities, and partner with the Product team to help shape future roadmap priorities.
• Develop and share technical enablement resources, product knowledge, and implementation best practices across customer-facing teams.
• Stay current on the eCommerce landscape, including platforms, integrations, and industry trends, to position ShipperHQ as a strategic part of customers' technology stack.
• Build trusted relationships with both customers and internal stakeholders by providing thoughtful technical guidance and consultative recommendations.

Qualifications:

• 3+ years of experience as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role within a SaaS environment.
• Experience leading technical discovery sessions and managing proof-of-concept (POC) engagements.
• Solid understanding of REST APIs and modern SaaS integrations, with the ability to communicate technical concepts to both business and technical audiences.
• Familiarity with major e-commerce platforms (Shopify, including checkout extensibility, Adobe Commerce/Magento, BigCommerce) and/or the shipping, carrier rating, and order management space. Strongly preferred.
• Experience with HubSpot and a passion for building internal tools and improving operational workflows.
• Strong curiosity and a passion for understanding and solving complex customer challenges.
• A consultative approach to problem-solving with a focus on delivering exceptional customer experiences.
• Comfortable navigating ambiguity and thriving in a fast-paced, high-growth environment.
• Self-motivated with a strong sense of ownership and a track record of following through on commitments.
• Excellent communication and presentation skills, with the ability to build trust and credibility with customers and cross-functional teams.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area