Jr. Solutions Engineer - SaaS

ShipperHQ; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

22 days of PTO plus public holidays

401(k) match

Medical, dental, and vision insurance

Maternity and paternity leave

Job summary

A leading shipping software provider in Austin, TX, is seeking a recent graduate for a hybrid, full-time position. The role involves becoming a product expert on the ShipperHQ platform and supporting sales through customer demos and feedback. Applicants should possess strong communication skills and a curiosity for learning in a fast-paced environment. Benefits include 22 days of PTO, insurance coverage, and a 401(k) match, with competitive compensation based on experience.

Qualifications

• Recent graduate or equivalent hands-on experience.
• Some exposure to web technologies or SaaS products.
• Strong communicator who enjoys working with people.
• Detail-oriented, curious, and eager to learn.
• Comfortable with ambiguity and excited to grow in a fast-paced environment.

Responsibilities

• Learn the ShipperHQ platform and become a product expert.
• Support sales calls and demos by explaining solutions.
• Troubleshoot basic setup questions and guide customers.
• Gather customer feedback and relay it to the Product team.
• Collaborate with Technical Support and Engineering.

Skills

Communication skills

Detail-oriented

Curiosity

Ability to work with ambiguity

Education

Recent graduate in a technical or business-related field

Tools

Familiarity with REST APIs

Job description

Company Overview

ShipperHQ is headquartered in Austin, Texas, and has been a premier supplier of shipping software for e‑commerce sites since 2009. With 50+ global team members and over 30 based in Austin, we serve both SMB and enterprise customers, delivering solutions that help merchants optimize shipping and reduce costs.

Responsibilities

• Learn the ShipperHQ platform and become a product expert.
• Support sales calls and demos by explaining how our solution fits customers' needs.
• Troubleshoot basic setup questions and guide customers through early configuration steps.
• Gather customer feedback and relay it to the Product team.
• Collaborate with Technical Support and Engineering to solve customer challenges.
• Expand technical skills by exploring APIs, integrations, and the e‑commerce ecosystem.

Qualifications

• Recent graduate in a technical or business‑related field (or equivalent hands‑on experience).
• Some exposure to web technologies or SaaS products; familiarity with REST APIs is a plus.
• Strong communicator who enjoys working with people.
• Detail‑oriented, curious, and eager to learn.
• Comfortable with ambiguity and excited to grow in a fast‑paced environment.

Benefits and Perks

• Collaborate with a motivated team that ties results directly to organizational success.
• 22 days of PTO plus public holidays.
• 401(k) match.
• Medical, dental, and vision insurance.
• Maternity and paternity leave.
• Hybrid, full‑time position based in Austin, TX.
• Compensation based on experience.

EEO Statement

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. We remain committed to hiring the right people regardless of race, background, religion, or eccentricity.

Location & Compensation

Austin, TX – Salary $90,000–$130,000.