Solutions Engineer (Remote, North Carolina)

dynaTrace software GmbH; Charlotte (NC); Remote; USD 125,000 - 160,000; Full time

Job summary

Join a leading company in unified observability as a Solution Engineer in Charlotte. You will provide technical guidance and collaborate with various teams to enhance customer experiences through innovative software solutions. Apply your technical expertise and communication skills to build trusted relationships with key stakeholders and drive successful implementation of observability tools.

Benefits

Unlimited personal time off

Employee stock purchase plan

Medical/dental benefits

Company matching 401(k) plan

Qualifications

• 3+ years of experience in the observability space.
• Experience working with containers.
• Familiarity with cloud providers.

Responsibilities

• Lead product demonstrations and manage POCs.
• Evangelize Dynatrace's solutions at industry events.
• Collaborate with sales to drive new opportunities.

Skills

Interpersonal skills

Communication skills

Project management

Troubleshooting

Education

Bachelor’s degree in Computer Science

Tools

Docker

Kubernetes

AWS

Azure

GCP

Job description

Your role at Dynatrace

As a Dynatrace Solution Engineer, you will play a key role in supporting our sales efforts by delivering outstanding technical guidance and value-based solutions to prospects and customers. You will be the subject matter expert on Dynatrace and all aspects of Advanced Observability.

In this role, you'll lead product demonstrations that highlight how Dynatrace solves customer pain points, manage both remote and onsite POCs, complete RFPs/RFIs, and build trusted relationships with technical stakeholders. You'll collaborate closely with teams across Innovation Labs, Expert Services, Customer Success, and Marketing.

About you

We're looking for a self-motivated, ambitious individual with a passion for technology and technical sales. You're comfortable in front of both business and technical audiences and excel at translating complex concepts into business value. Previous presales or customer-facing technical experience is essential.

You'll thrive in this role if you:
- Are a strong team player and effective collaborator across departments
- Have excellent communication and presentation skills
- Bring 3-5 years of experience with observability or APM solutions
- Can troubleshoot issues and drive them to resolution
- Are organized, able to manage multiple projects and collaborate across accounts
- Are eager to learn, coachable, and adaptable to change
- Are open to travel up to 30% of the time

Responsibilities
- Evangelize Dynatrace's solutions at key industry events and customer meetings
- Partner with sales to uncover and drive new opportunities
- Lead technical evaluations and architecture discussions during POCs
- Present Dynatrace's vision to customer executives and decision-makers
- Provide expertise during Discovery, Evaluation, and Proposal stages
- Deliver live product demos at major marketing and partner events
- Share customer feedback with Product Management to guide innovation
- Contribute to internal knowledge sharing and best practices
- Collaborate with local sales leadership to support growth and enablement
- Tailor customer presentations and solution narratives
- Serve as a trusted technical advisor to partners and their customers

This role may be filled at a higher level based on experience.

What will help you succeed

Minimum Requirements

• Bachelor’s degree in Computer Science or equivalent education/experience

• 3+ years of experience in the observability space

• Experience working with containers (e.g., Docker)

• Strong interpersonal and communication skills

• Comfortable with Kubernetes

• Familiarity with cloud providers (AWS, Azure, GCP)

• Solid background in software engineering (hands-on experience strongly preferred)

• Experience in presales, preferably within technology or software engineering

Preferred Qualifications

• Experience with web technologies like HTML, CSS, and JavaScript

• Familiarity with programming/scripting languages such as Java, .NET, PHP, Go, Node.js, and databases

• Advanced knowledge of operating systems (Windows and Linux)

• Exposure to DevOps or Site Reliability Engineering (SRE) practices

• Strong understanding of cloud platforms, including AWS, Azure, or GCP

• Knowledge of modern tools like Kubernetes, OpenShift, serverless functions, and CI/CD pipelines

• Experience with infrastructure automation tools such as Ansible, Puppet, or Terraform

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• The base salary range for this role is $125,000- $160,000. When determining your salary, we consider your experience, skills, education, and work location.

• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.