Solutions Engineer [Pre and Post Sales]

Attio; New York (NY); Remote; USD 160,000 - 200,000; Full time

Job summary

A leading company in software development, Attio, seeks a Solutions Engineer to guide customers in leveraging their innovative CRM for success. The role focuses on pre- and post-sales processes, ensuring long-term customer satisfaction and driving product adoption.

Benefits

Equity in the company

Remote working flexibility

Competitive salary

Apple laptop and accessories

Team off-site events

Qualifications

• 2+ years experience managing technical customer relationships.
• Expertise in SaaS software deployments and API interactions.
• Familiarity with fast-growing startups.

Responsibilities

• Act as a technical point of contact for high-value customers.
• Partner with sales executives to close business deals.
• Manage post-sale customer onboarding independently.

Skills

B2B SaaS experience

Technical understanding of B2B tech ecosystem

API proficiency

Consultative skills

Job description

Join to apply for the Solutions Engineer [Pre and Post Sales] role at Attio

Join to apply for the Solutions Engineer [Pre and Post Sales] role at Attio

This range is provided by Attio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $200,000.00/yr

Partner with customers to enable their long term success with Attio.

• Remote [New York]
• $160,000 - $200,000 OTE

What is Attio?

Attio is the CRM for the next generation of businesses. We're transforming the world’s largest software category from the ground up, building the new foundation that will define how companies operate in the AI era. Thousands of ambitious companies are already building their future on Attio, and we’re just getting started. Working with us, you'll have the unique opportunity to help shape the next era of business software while doing the most important work of your career.

What's it like to work at Attio?

At Attio, excellence isn't just encouraged — it's expected. We're not just building another product: we're defining the next era of business software for decades to come.

Every day brings new challenges as we bring a revolutionary product to market, and we give you the context and ownership to tackle them. We've assembled a team that combines deep operational excellence with true mastery of their craft — people who take pride in pushing boundaries, obsessing over details, and continuously raising our standards. You'll work alongside alumni from companies like Stripe, Asana, Twilio, and Segment who have defined and built some of technology's most successful categories.

Our mission is to build the definitive CRM for the next generation of businesses. This means we never accept “good enough.” We move at incredible speed while maintaining extraordinary quality. We challenge ideas rigorously while supporting each other completely, focusing on making the right decisions fast. When you join Attio, you're joining a team that believes in both individual excellence and collective success.

This is a rare moment to be part of something transformative. You'll work with some of the most ambitious people in technology, help define the largest category in SaaS, and drive the next era of business software.

Why is this role important?

As a subscription software company, we only succeed when our customers can quickly learn, adopt, and get value from our product. For our highest value customers, our Solutions Engineers serve as a long-term consultative partner from their initial evaluation of Attio through to their long term success as a customer. This role directly impacts Attio’s revenue growth, retention, and product strategy and has a tremendous impact on the long-term success of our company.

As an early member of the team, you’ll be expected to build tools and best practices for our pre- and post-sales processes, and contribute to the long-term vision of our team. Strong candidates should be self-starters who thrive in the ambiguity and constant change of an early-stage startup.

We are particularly interested in hearing from candidates who have:

• 2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale
• Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products
• Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech
• Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success

Whose team will you join?

You will join a small but mighty team of CRM experts that coach prospects and customers through every step of their journey with Attio. We straddle the divide between technical and non-technical teams, and are as comfortable in a room with engineers as we are with marketers and sellers. We are endlessly curious and perpetual question askers. We’re intent on understanding the ins and outs of our customer’s businesses, the needs of their teams, and the motivations of each individual we work with.

We are builders who may dabble in development, definitely tinker with iPaaS, and help push the bounds of what’s possible with Attio.

Perhaps most importantly, we are teachers and two-way conduits of information between our Attio as a company and our customers. We write, speak, and present about our product, how it works, and what our customers achieve with it. We also share stories and feedback with our product and engineering colleagues to help them understand our customers' needs.

What are the role requirements?

In this role, you will be expected to:

• Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments
• Partner with Account Executives during the sales process to close our largest new business deals
• Independently manage customer’s post-sale onboarding
• Serving as the relationship owner for our top accounts
• Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy
• Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by:
• Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products
• Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person
• Consulting on general RevOps and GTM-tech best practices

We believe the right person will have the following attributes:

• Resourceful - As an early member of the team, you’ll be collaborating with peers and management to design the processes, tools, and playbooks for your role
• Curious - You will be leading technical and business discovery+demo calls to learn about prospects’ needs and determine whether Attio is a good fit
• Committed - Serving as a subject matter expert in GTM processes and tech stack, consulting customers on optimal deployment of Attio and other tools based on their unique GTM processes
• Hustle - Identify and pursue opportunities for expansion within accounts
• Technical - You will be designing and architecting custom configurations of Attio’s API, data model, and no-code workflow product to support customer’s go to market processes and integrate with the rest of their GTM tech stack

What does the hiring process look like?

We respond to candidates within 48 hours of each interview.

Applicants can expect the following:

• Introductory phone call ~ 30 minutes
• Technical Interview ~ 45 minutes with Zev
• Strategic Decisions ~ 30 minutes with Drew
• Exercise ~ Preparation and 45 minutes presentation / discussion

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo, or have other suggestions for us.

What will an offer consist of?

• Competitive salary of $160,000 - $200,000 OTE
• Equity in an early-stage tech company on an incredible trajectory
• Remote working and flexibility
• Apple laptop and accessories
• Team off-site in fun places! (We've been to Barcelona, Lisbon and Malta so far)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development, Internet Marketplace Platforms, and IT System Custom Software Development

Referrals increase your chances of interviewing at Attio by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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