Solutions Engineer, Parchment

Instructure, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Tuition reimbursement

Professional development

Job summary

Instructure is seeking a Solutions Engineer to demonstrate Parchment services and engage with prospective customers across Higher Ed and K-12. You will guide deep technical discussions on architecture, REST/JSON and system integrations to map needs to practical solutions.

You will gather requirements, support RFI/RFP responses, and work with Product Management to align features with customer needs. Travel up to 40% and flexible location near a major airport is expected.

Qualifications

• Bachelor’s degree required and a background in academic technology and/or solutions engineering.
• Experience with K-12 or Postsecondary education; SaaS business models.
• Deep knowledge of systems integration (LTI, APIs), XML/JSON, and relational databases.
• Familiarity with Student Information Systems (e.g., Oracle PeopleSoft, Ellucian, Workday, PowerSchool).
• Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace.
• Strong presentation and communication skills.
• Highly organized, analytical, and self-motivated, with ability to manage workload.
• Willingness to travel up to 40% and work from near a major airport.

Responsibilities

• Demonstrate solutions for Parchment services across Higher Ed and K-12.
• Engage with prospective customers to map needs to Parchment solutions.
• Lead technical discussions about platform architecture, REST/JSON, and integrations.
• Identify or design solutions for technical requirements and provide recommendations.
• Gather requirements and support RFI/RFP responses.
• Provide product feedback to ensure alignment with customer needs.
• Share knowledge to support sales goals, including mentorship and enablement.
• Collaborate across geographies and distributed teams to meet objectives.

Skills

SaaS knowledge

Relational databases

XML/JSON

System integrations

Communication

Education

Bachelor’s degree

Background in academic technology

Tools

Salesforce

Responsive

Microsoft Office

Google Workspace

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

At Instructure, we are committed to developing user-friendly software that transforms teaching and learning. Our mission is to build effective, usable tools for a connected and open edtech ecosystem, enabling learners and educators to make discoveries and achieve great things. Join us and help create awesome solutions for the education world!

What You’ll Be Doing:

• Demonstrate Solutions: Deliver engaging product demonstrations for Parchment’s suite of services across all verticals, including Higher Ed and K-12.

• Customer Discovery: Engage with prospective customers to identify their goals and challenges, mapping needs to the appropriate Parchment solution.

• Technical Leadership: Guide in-depth technical discussions with IT professionals about platform architecture, web services (REST/JSON), and systems integration.

• Solution Architecture: Identify or design effective solutions for unique technical requirements, providing consultative recommendations.

• Documentation & Proposals: Gather and document requirements to ensure successful implementations; support technical elements of RFI/RFP responses.

• Product Feedback: Collaborate with Product Management to provide feedback on new features and ensure alignment with customer needs.

• Team Contribution: Share knowledge and experience to support sales goals, including mentorship, recruiting, onboarding, and enablement.

• Collaborative Pursuit: Work across geographies and with distributed teams to achieve company objectives.

What We’re Looking For:

• Education & Experience: Bachelor’s degree required and a background in academic technology and/or solutions engineering.

• Market Expertise: Experience with K-12 or Postsecondary education; strong understanding of the edtech market and SaaS business models.

• Technical Proficiency: Deep knowledge of systems integration (LTI, APIs), XML/JSON, and relational databases.

• SIS Knowledge: Familiarity with Student Information Systems (e.g., Oracle PeopleSoft, Ellucian, Workday, PowerSchool).

• Tool Fluency: Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace.

• Communication Skills: Strong presentation skills and the ability to communicate system capabilities empathetically and clearly.

• Professionalism: Highly organized, analytical, and self-motivated, with the ability to manage a high workload and respond to feedback.

• Travel & Location: Flexible location, must be near a major airport and willing to travel up to 40%.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.