Solutions Engineer New York City

Baselayer; New York, Northern (NY, KY); Hybrid; USD 135,000 - 220,000; Full time

Benefits offered by this job

Flexible PTO

Office in NYC

Equity

Health, dental, and vision coverage

401(k) with match

HSA contributions

Gym stipend

Transparent culture

Job summary

Baselayer, based in New York City, seeks a technical bridge-builder to translate complex concepts for customers and help implement Baselayer identity verification solutions. You will work at the intersection of engineering and customer success, guiding API integrations, creating docs, and delivering impactful product demonstrations.

Join a small, collaborative team where ownership matters and customer impact is immediate.

Qualifications

• 2+ years in a technical role, product management, or customer-facing position.
• Fundamental knowledge of API concepts and web technologies.
• Detail-oriented and able to document requirements effectively.
• Natural problem-solver who enjoys finding solutions to complex challenges.
• Adaptable and able to navigate ambiguity with confidence.
• Highly collaborative and able to work with cross-functional teams.

Responsibilities

• Provide technical consultations and design implementation strategies for Baselayer's identity verification solutions.
• Guide customers through API integrations and ensure successful deployment.
• Create technical documentation and implementation plans for customer needs.
• Deliver technical demonstrations showcasing Baselayer's capabilities.
• Collaborate with sales, product, and engineering teams across projects.
• Develop implementation guides and solution architectures for various scenarios.
• Educate customers on Baselayer's products and APIs.
• Collect and relay customer feedback to product and engineering teams.
• Stay current with identity verification trends and technologies.
• Provide ongoing post-implementation technical guidance to ensure success.

Skills

API concepts

Web technologies

Documentation

Problem solving

Collaboration

Ambiguity handling

Job description

Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate, and much less expensive. We offer the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.

ABOUT THE TEAM

We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!

ABOUT THE ROLE

We're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

WHAT YOU'LL DO

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
• Solution Design: Create technical documentation and implementation plans that address specific customer needs
• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams
• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
• Customer Training: Educate customers on Baselayer's products and APIs
• Feedback Loop: Collect and communicate customer feedback to product and engineering teams
• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

MINIMUM REQUIREMENTS

• You have 2+ years of experience in a technical role, product management, or customer-facing position
• You possess fundamental knowledge of API concepts and web technologies
• You're detail-oriented and able to document requirements effectively
• You're a natural problem-solver who enjoys finding solutions to complex challenges
• You're adaptable and can navigate ambiguity with confidence
• You're highly collaborative and enjoy working with cross-functional teams

WHAT SETS YOU APART

• Experience in solutions engineering, implementation, or technical customer success
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions
• Experience leading technical discovery calls, product demos, or implementation workshops

WORK LOCATION

• Based in New York City; Full-time in office

COMPENSATION

• Salary Range: $135,000 – $220,000 + Equity

BENEFITS

• Time off when you need it: Flexible PTO so you can recharge without red tape
• In-person energy: We're based in NYC and meet in the office full-time
• Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
• Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
• Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
• 401(k) with company match: We match your contributions so your future self benefits too
• HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
• Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice