Solutions Engineer, Media & Entertainment Remote – United States

Kentik, Inc.; United States; On-site; USD 133,000 - 168,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where you will leverage your technical expertise and business acumen to drive customer success. In this fully remote role, you will manage all technical aspects of the sales process, from product demonstrations to customer onboarding. Collaborate with a talented team to shape product strategy and ensure high customer satisfaction. With competitive compensation and a comprehensive benefits package, this is an exciting opportunity to grow your career in a dynamic and innovative environment. If you're passionate about technology and customer success, this role is perfect for you!

Benefits

100% health, vision, and dental coverage

Annual Health Reimbursement Account

Paid family & medical leave

Open PTO and Wellness Days

401(k) retirement account

Home office reimbursement

Stock options

Qualifications

• 5+ years in technical sales or solutions engineering roles.
• Strong understanding of network protocols and application design.

Responsibilities

• Manage technical aspects of the sales process including demos and customer onboarding.
• Collaborate with marketing to expand product marketing collateral.

Skills

Technical Sales

Solutions Engineering

Network Engineering

Communication Skills

Scripting Languages

Cisco/Juniper Routers

DDoS Mitigation

Customer Onboarding

Education

Bachelor's Degree in a related field

Tools

Linux Servers

Public Cloud Architectures (AWS, GCP, Azure)

Database Management

Job description

What we do

Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?

Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.

What you'll do

1. Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
2. Respond to RFIs, RFPs, and RFQs
3. Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
4. Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
5. In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
6. Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
7. Attend trade shows, conferences, and meetups
8. Travel to customers in designated territory

What you'll bring

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

1. 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
2. Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
3. Strong verbal and written communication skills
4. Experience managing Cisco/Juniper routers and your own Linux servers
5. Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations
6. Programming proficiency in a scripting language
7. Understanding of DDoS attacks and basic mitigation methods
8. Willingness to travel as needed - supporting accounts on both the Atlantic and Pacific Coasts

Nice to haves:

1. Previous work experience selling to network and systems engineers and architects from Tier 1 and 2 carrier or large Enterprise accounts, especially in the Media and Entertainment industry
2. Understand industry trends like SDI to IP, REMI (remote production), live-stream audio/video workflows, and multi-cloud.
3. Background or product interest in security, performance, monitoring, and/or infrastructure space
4. Scripting proficiency in Python, Bash, Ansible, or Perl
5. Basic database and/or SQL experience
6. Familiarity with open source technologies such as LibreNMS, Elastic, Grafana, and Prometheus
7. In depth knowledge of one or more public cloud architectures (e.g. AWS, GCP, Azure)
8. Early member of a sales team at a hyper-growth startup

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The base salary range for this position is: $133,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $190,000 - $240,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:

1. Experience with the skill sets required for success
2. Demonstrated competencies and potential
3. A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

1. 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
2. Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
3. Paid family & medical leave
4. Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
5. 401(k) retirement account
6. Home office reimbursement
7. Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.