Solutions Engineer - Insurance

Portage Ventures GP Inc.; United States; On-site; USD 63,888 - 106,480; Full time

Benefits offered by this job

Health, dental, and vision coverage

Unlimited PTO

Downtown Toronto office location

Office snacks and lunches

Equity

Company offsite

Job summary

Feathery is hiring a Solutions Engineer to design, implement, and scale customer workflows on the Feathery platform. You will work with customers to translate requirements into tailored solutions, build demos, and act as a trusted technical advisor during evaluations and deployments.

You’ll collaborate with sales, product, and engineering to deliver successful implementations, influence product direction, and help customers adopt Feathery in real-world environments.

Qualifications

• Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar).
• Strong problem-solving skills, especially in data-heavy or workflow-based systems.
• Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations.

Responsibilities

• Own technical scoping, proof-of-concepts, and onboarding for key customers.
• Partner with customers to design and implement complex workflows on the Feathery platform.
• Guide customers through best practices for building scalable, maintainable solutions.

Skills

Customer-facing technical role

JavaScript

Python

Communication

Proactive

Tools

JavaScript

Python

Job description

About Feathery

Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.

Why We’re Hiring

As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.

About the Role

This is a high-ownership role that blends:Customer-facing technical solution designPre-sales and post-sales engagement across the customer lifecycleWorkflow architecture and problem solvingCross-functional collaboration with product, engineering, and go-to-market teamsAs an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.

What You’ll Do

• Customer Solutions & ImplementationOwn technical scoping, proof-of-concepts, and onboarding for key customersPartner with customers to design and implement complex workflows on the Feathery platformGuide customers through best practices for building scalable, maintainable solutionsSupport deployments and ensure successful adoption across teamsPre-Sales & Product ExpertiseWork with sales during the evaluation process to demonstrate technical capabilitiesTranslate customer requirements into tailored product solutionsBuild demos and prototypes that showcase Feathery’s flexibility and powerServe as a trusted technical advisor to prospects and customersProduct Feedback & EnablementAct as the voice of the customer, surfacing insights and feature requests to product and engineeringCreate technical content such as example applications, documentation, and guidesHelp customers and internal teams better understand platform capabilitiesContribute to improving onboarding and implementation workflowsTeam & Function BuildingHelp define best practices for solutions engineering at FeatheryContribute to hiring and mentoring future team membersImprove internal processes, tooling, and playbooks as the team scales

About You

• Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)Strong problem-solving skills, especially in data-heavy or workflow-based systemsStrong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementationsBasic familiarity with Python (able to build/debug API's)Excellent communication skills and ability to work across technical and non-technical stakeholdersProactive, resourceful, and comfortable operating in a fast-paced startup environmentStrong sense of ownership and desire to help customers succeedBonusExperience working with B2B SaaS platforms or workflow automation toolsFamiliarity with low-code/no-code platformsExperience supporting enterprise customers or complex implementationsBackground in financial services (insurance, wealth management, lending)Experience creating technical content (docs, demos, tutorials)

What We Offer

• Competitive compensation and equity
• Health, dental, and vision coverage
• Unlimited PTODowntown Toronto office location
• Office snacks and lunches
• A supportive, low-ego team that values ownership and growth
• Company offsite to connect and recharge

If you’re excited about helping companies streamline critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we’d love to hear from you.Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.