Solutions Engineer III

United Systems, LLC

Oklahoma City (OK)

On-site

USD 75,000 - 110,000

Full time

13 days ago

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Benefits offered by this job

9 paid holidays

401K with matching

Excellent medical, vision and dental

Life insurance and disability

Cell phone stipend

3 weeks PTO

Job summary

United Systems, LLC is seeking a Solutions Engineer III to join the Professional Services Team in Oklahoma City. The role focuses on completing client IT projects and designing solutions for customer projects, including initial configuration and installation of network, server, VoIP hardware, and Microsoft 365 infrastructure.

The engineer will provide advanced support after installation, document activities, and travel up to 25–50% for client evaluations and projects.

Qualifications

Strong ability to analyze business requirements to develop IT solutions.
Experience in configuring and installing network and server hardware, VoIP hardware, and M365 infrastructure.

Responsibilities

Document activities, projects, and tickets in the ticketing system daily.
Hand off in-progress tickets before shift end.
Design, test, and inspect data, server, and VoIP systems.
Travel up to 25–50% for client evaluations and projects.

Skills

Network troubleshooting

Active Directory

Microsoft 365

Server administration

CLI / PowerShell

Tools

ConnectWise PSA

IT Glue

Remote access tools

Job description

Description

Solutions Engineer III

About the Role

United Systems is seeking a Solutions Engineer III to join the Professional Services Team. This role focuses primarily on completing client IT projects and designing solutions for customer projects.

The Solutions Engineer III is responsible for the initial configuration and installation of network hardware, server hardware, VoIP hardware, and Microsoft 365 infrastructure, as well as providing advanced support after installation.

Key Responsibilities

Document all activities, projects, and tickets daily in the ticketing system as the work is performed.
Hand off in-progress tickets before the end of each shift.
Create or update IT Glue articles to document new customer findings.
Analyze business requirements to develop IT solutions.
Design, test, and inspect data, server, and VoIP systems.
Perform infrastructure capacity analysis and planning.
Assist in product solutions, evaluation, and planning.
Install and configure network, server, and VoIP hardware and Microsoft 365 infrastructure following established standards.
Provide support for client infrastructure and act as an escalation resource for junior technical staff.
Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, and other client interactions.
Travel up to 25–50% when assigned to client evaluations and projects.

Performance Expectations

Maintain established ticket SLAs as defined by the Manager.
Maintain established CSAT scores as defined by the Manager.
Follow established change approval processes.
Submit the current week's timesheet by the end of shift Friday.
Be available for on-call weeks and all-hands-on-deck outages.
Maintain established project timelines.
Verify and submit relevant documentation updates after projects.
Ensure all time and expense entries comply with company policy.
Document notes, meeting minutes, and customer communications in ConnectWise PSA and IT Glue, as appropriate.

Technical Proficiencies

Ticketing software for incident management, time allocation, projects, and opportunities.
Remote system access, including creating and pushing scripts and running actions.
Advanced network troubleshooting, including DHCP, DNS, and circuit/ISP-related issues.
Proficiency with command-line tools for diagnosing and resolving network problems.
Advanced knowledge of wireless and switching solutions.
Advanced knowledge of firewall configurations and troubleshooting.
Advanced Active Directory knowledge, from domain controllers through user creation.
Advanced Microsoft Windows/Server knowledge across physical and virtual environments.
Installation, troubleshooting, and ongoing training for Microsoft services and network equipment.
Microsoft 365 administration, including user creation and license assignment.
Advanced enterprise operational support for Microsoft on-premises technologies, including server patching, Exchange patching, and maintenance.
Advanced network troubleshooting skills, including identifying VLAN, DHCP, DNS, and circuit issues.
Firmware and patching for servers, storage devices, fabric, networking devices, and workstations, with an understanding of appropriate redundancy when application outages occur.
Ability to mount and unmount hardware in a datacenter, track down cables, and understand wiring.
Software as assigned.

Professional Expectations

Employees are expected to comply with corporate compliance policies, meet performance expectations, and uphold company values in interactions with clients, customers, and coworkers. The role requires treating clients, customers, and colleagues with respect and integrity and reporting suspected violations of law or standards of conduct to the immediate supervisor.

Physical Requirements

Ability to use hands to manipulate, handle, feel, and control equipment.
Ability to talk and hear, see and read, and interpret written documents.
Ability to occasionally lift and move objects weighing up to 25 pounds.
Reasonable accommodations may be provided to enable these requirements to be met.

Why Join United Systems?

United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K–12 districts, libraries, and local organizations. Our reputation is built on reliability, community commitment, and customer satisfaction. If you’re looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward-thinking tech leader.

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, United Systems provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at United Systems: