Solutions Engineer II - MS Dynamics CE

Medical Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a Solution Engineer II to enhance and support their Dynamics CRM and other platforms. In this pivotal role, you'll be the technical expert, collaborating with product owners to design and deliver system enhancements. You'll have the opportunity to work closely with delivery teams to ensure high-quality systems and proactive management of platform issues. This role offers a chance to make a significant impact in a dynamic environment, where your expertise will drive continuous improvement and innovation. If you're passionate about technology and eager to contribute to a thriving team, this position is perfect for you.

Qualifications

• 2+ years' experience supporting enterprise systems is required.
• Extensive experience enhancing and supporting Microsoft Dynamics CRM.

Responsibilities

• Configure and maintain solutions for business partners.
• Document key processes for development and delivery of system updates.

Skills

Microsoft Dynamics CRM

Problem-solving

Communication

Continuous improvement

Education

Bachelor's degree in IT

Bachelor's degree in Business Administration

Bachelor's degree in Mathematics

Tools

Microsoft Dynamics F&O

SharePoint

Azure Active Directory

Power Apps

Power Automate

SQL

JavaScript

PowerShell

Job description

Overview

Solution Engineer II – Job Description

The Solution Engineer II will be a primary technical and functional expert on our Dynamics CRM and other system platforms. The Solution Engineer II will focus on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

Responsibilities

1. Configures and maintains solutions for business partners
2. Works with delivery teams within the technical and product organization to design, develop and deliver system enhancements and fixes for the business
3. Works with product managers to identify requirements and testing approaches for work items
4. Ensures work items are delivered on time
5. Has a proactive awareness of systems or platform issues and changes; actively seeks out anticipated changes to the systems with a proactive effort in managing their impact on our systems
6. Participates in the deployment of system updates
7. Supports the dev-ops processes and solution delivery process within Tech; proactive participant in continuous improvement to our delivery process
8. Subject matter expert in our platform and systems through continuous research, prototyping, and proactive understanding of the platform lifecycle
9. Documents key processes for development and delivery of system updates
10. Works in conjunction with developers on integrated solutions for the business
11. Performs break-fix activities for systems
12. Follows incident management process to ensure timely resolution of support tickets
13. Follows change management process to make changes to the production environment in a safe and controlled manner
14. Partners with product owners to understand business processes and how IT enables them
15. Primary point of contact with our system vendors, when appropriate
16. Manages tickets with vendors and ensures timely resolution of issues
17. Performs ongoing administration and maintenance of systems to keep them high performing and up to date
18. Maintains multiple environments and/or versions of our systems

Qualifications

1. Bachelor's degree in: IT, Business Administration, Mathematics, or related field
2. 2+ years' experience supporting enterprise systems
3. Extensive experience enhancing and supporting Microsoft Dynamics CRM
4. Experience working with sales and marketing teams and supporting processes

Preferences

1. Experience working with Microsoft Dynamics F&O, SharePoint, Azure Active Directory, Azure Service Bus, Exchange, UKG
2. Experience in medical staffing industry
3. Experience with Power Apps and Power Automate
4. Experience with Typescript or JavaScript, PowerShell scripting, SQL, CSS and/or HTML
5. Experience defining and developing integrations using APIs
6. Nice to have skills are UM:/BPML, IDL/YAML, Basic C#/.Net programming skills

Pay Range

USD $90,000.00 - USD $130,000.00 /Yr.