Solutions Engineer-Federal New Remote-East Coast

Ditto; Georgia (VT); Remote; USD 60,000 - 110,000; Full time

Job summary

Join a forward-thinking startup that is revolutionizing edge device technology. As a Solutions Engineer, you will empower government clients to seamlessly integrate innovative solutions, tackling complex challenges and ensuring their success with our cutting-edge applications. You'll collaborate with a talented team to provide exceptional support, advocate for customer needs, and contribute to the evolution of our product. This role promises a dynamic work environment where your skills will make a significant impact, especially in mission-critical scenarios. If you're passionate about technology and eager to help others succeed, this opportunity is perfect for you.

Benefits

Stock options

Medical, dental, vision, life, and disability coverage

Flexible spending account (FSA)

Flexible vacation policy

401(k) plan

Office located in Atlanta, GA

Qualifications

• Desire to help clients succeed with technology.
• Ability to learn various technical skills rapidly.
• Experience in software development across multiple languages.

Responsibilities

• Assist users in solving complex technical issues with Ditto.
• Mentor customers on best practices for application development.
• Collaborate with engineering teams to address customer needs.

Skills

Software development

Excellent communication skills

Problem-solving

Technical troubleshooting

Learning new technical skills

Customer advocacy

Education

Bachelor's degree in a relevant field

Tools

Swift

Objective-C

Java

Kotlin

Typescript

React Native

C#

Rust

Python

Job description

Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization—even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.

About the role:

We are looking for a Solutions Engineer that will help our government clients integrate Ditto. You will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the Ditto product itself. Most importantly, you will help our customers launch and run all manner of mobile applications using Ditto. Our current customers chiefly belong to the Department of Defense and typically need face-to-face meetings to fully understand our product. You will work closely with our Federal Team and various project stakeholders to ensure maximum value to both the customer and the company.

As a Solutions Engineer you will:

• Help Ditto users solve complex issues with their enterprise, mobile, and edge solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
• Be the expert on best practices for developing applications using Ditto at scale, mentoring customers
• Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from Ditto users and escalate problems to include other team members as needed
• Recognize patterns and effectively categorize and create links between related issues and projects
• You will be expected to travel occasionally to meet with customers in person

What you’ll need:

• Genuine desire to help people succeed with our technology
• Ability to rapidly learn a wide variety of new technical skills
• Software development background in multiple languages: Swift, Objective-C, Java, Kotlin, Typescript, React Native, C#, Rust, Python
• Engage with our customers for their success with Ditto by solving their challenging technical problems, applying advanced diagnostic and troubleshooting skills
• Excellent communication skills in English, both written and verbal, are critical as you will be working with developers from very diverse backgrounds, as well as with a highly technical engineering team
• Read and understand stack traces, logs and analytic graphs
• Compose feature requests and bug reports for the Ditto SDK
• Comfortably navigate through operating systems using a shell/terminal/command-line

Nice to Haves:

• Experience building libraries/frameworks/SDKs for Linux, iOS or Android platforms
• Experience contributing to open source projects
• Experience with operating and testing IP radios, TCP/IP protocol, and networking
• Knowledge of military communication systems across multiple platforms
• Prior experience with government customers

U.S. Person Status is required as this position needs access to export controlled data.
Clearance might be required and will be sponsored (if you already have it that is a plus!).

Benefits we offer:

• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Flexible vacation policy
• 401(k) plan
• Office located in Atlanta, GA. Available for team member use.

Come join our remote team and discover the possibilities of your best career!

Equal Opportunity Employer: Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.