Solutions Engineer - Federal

Zoom; Honolulu (HI); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Federal Solutions Engineer to translate complex requirements into actionable product recommendations for Federal clients. You will design deployment plans, run proofs of concept, and respond to RFIs and RFPs while championing feature requests to influence Zoom's roadmap.

You will collaborate with Account Executives to craft outcome-driven workflows, maintain deep expertise in video, UC, and AI-enabled solutions, and ensure proposals align with customer missions and security

Qualifications

• 7+ years as a Solution Engineer in pre-sales
• Knowledge of SaaS is a plus
• 7+ years supporting technical sales in Federal Civilian Government or DoD environments preferred
• Familiarity with FedRAMP IL5 NIPRNet SIPRNet
• Working knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS
• Knowledge of AI, SIP, H.323, Microsoft Teams, VoIP, CDNs
• Federal clearance preferred
• Cybersecurity certifications (CISSP/OSCP/CISM/CEH/GSEC) a plus

Responsibilities

• Provide product presentations, demos, deployment designs, and responses to RFIs/RFPs.
• Maintain proficiency across Zoom platforms and related technologies.
• Act as trusted technical advisor through the sales cycle for Federal clients.
• Support Account Executives by designing solutions addressing collaboration challenges.
• Translate technical needs into product development feedback for Zoom roadmap.

Skills

Solution Engineer

SaaS knowledge

Federal govt sales

FedRAMP/NIPRNet/SIPRNet

SAML/SSO, firewalls, PBX, MPLS

AI/SIP/H.323/VoIP

Federal clearance

Cybersecurity certs

Job description

What You Can Expect

The Federal Solution Engineer at Zoom serves as a trusted technical advisor for Federal clients. You will translate complex technical requirements into actionable product recommendations, test customer environments, and champion feature requests that shape Zoom's roadmap from the field.

Deep telephony expertise and a passion for AI are your superpowers here. You will partner with customers and Account Executives to design creative, outcome-driven workflows that make a real impact. Hands-on experience with the Zoom platform or a competitive equivalent is essential.

About the Team

Zoom's Federal Solutions Engineering team bridges government communication and advanced cloud technology, supporting Federal Civilian and DoD agencies nationwide. The team helps modernize collaboration via Zoom's FedRAMP-authorized platform.

Responsibilities

• Providing product presentations and demonstrations, creating deployment designs and plans, implementing proofs of concept, and preparing responses to RFIs, RFQs, and RFPs.

• Maintaining advanced proficiency across video, phone, customer experience, artificial intelligence, APIs/SDKs, networking, PBX, desktop, and mobile technologies consistently.

• Serving as the trusted technical advisor, acting as the lead advocate for Federal clients during every stage of the sales cycle.

• Supporting Account Executives by proposing and designing solutions that address significant collaboration challenges faced by customers.

• Translating technical needs into product development suggestions while driving customer feature requests internally within Zoom.

What We're Looking For

• 7+ years of experience as a Solution Engineer in pre-sales, with a strong command of product-related areas and the ability to clearly represent technical solutions, including Unified Communications, video, web conferencing, and voice.

• Knowledge of Software as a Service (SaaS) is an advantage.

• 7+ years of experience supporting technical sales in Federal Civilian Government or DoD environments is preferred (e.g., DHS, SEC, IRS, VA, DISA, U.S. Navy, U.S. Air Force, U.S. Army).

• Working knowledge of federal systems and networks, including FedRAMP, IL5, NIPRNet, and SIPRNet.

• Working knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS networks, reverse proxies, MCP, and related technologies.

• Strong competitive knowledge of the industry and related protocols, including AI, SIP, H.323, Microsoft Teams, firewall traversal, VoIP, CDNs, and more.

• Federal clearance preferred, but not required.

• Cybersecurity certifications a plus, including: CISSP, OSCP, CISM, CEH, and GSEC.

Salary Range or On Target Earnings:

Minimum:

$146,000.00

Maximum:

$319,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines