Solutions Engineer, Commercial+ - APJ

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Industry-competitive salary and equity

Healthcare stipend

Parental Leave 16 weeks

Health & wellness stipend

Remote workspace stipend

Commuter benefits

20 days of Annual Leave

9 company-paid holidays

Office network across multiple cities

Job summary

United States Digital Space LLC is seeking a Solutions Engineer to lead the technical discussion with prospects and customers, ensuring a seamless path from trial to deployment. You will collaborate with Commercial and Enterprise teams to align capabilities with business goals and generate actionable customer insights.

The role requires 4+ years in a technical, customer-facing capacity within a startup-like environment, with hands-on cloud experience across AWS, Google Cloud, and Azure, plus

Qualifications

• :4+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title.
• :Have previous B2B SaaS experience
• :Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture.
• :Strong project management skills and ability to operate in a startup environment.
• :Creativity, technical aptitude and persuasive communication.
• :Detail-oriented and organized; ability to listen to customers and translate needs into technical solutions.
• :Familiarity with scripting languages (Python, Ruby, Bash, JavaScript) and expanding those skills.
• :Knowledge of REST API development and service integrations is a plus.
• :Ideally prior cybersecurity space experience.
• :Open to using AI to amplify skills responsibly.

Responsibilities

• Own the technical relationship with customers.
• Develop deep understanding of product capabilities, integrations, configurations, messaging, partner ecosystem, and competitive landscape.
• Gather market feedback from prospects and customers to guide product priorities.
• Support customers through trial processes and adoption.
• Create product examples and documentation for customers.
• Foster teamwork, openness, creativity, and continuous improvement.
• Identify and drive programs to improve pre- to post-sales transition.
• Communicate effectively to qualify opportunities and demonstrate value.

Skills

Customer-facing experience

B2B SaaS experience

Cloud platforms

Operating Systems

Scripting languages

REST API

Cybersecurity domain knowledge

Startup environment adaptability

Communication and persuasion

Project management

Tools

AWS

Google Cloud

Azure

REST APIs

Job description

At the company, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. the company has a kind and talented team, and while some have prior security experience, many have been successful at the company without it.

As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using the company to its fullest potential to support their own security goals.

You’ll be an integral part of the Sales team, working with Commercial and Enterprise organizations to ensure technical fit and create innovative solutions for our customers. Your attention to detail and focus on customer needs will help ensure prospects clearly understand the value of our solutions from the earliest stages of engagement. consult and create innovative solutions for our customers. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. By aligning our capabilities to their business priorities and demonstrating impact before purchase, you will build confidence, differentiate us competitively, and lay the groundwork for long-term customer success. This approach will contribute to the overall success of our Sales teams while also capturing prospect insights, use cases, and feedback to help shape messaging and influence product roadmap decisions.

This role is a hybrid role located in Sydney, Australia, and reports into the Director of Solutions Engineering- APJ.

What you’ll do as a Solutions Engineer at the company:

• Own the technical relationship with our customers

• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.

• Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities

• Support customers thought their trial process with the company

• Build product examples, documentation, and other critical resources for our customers

• Cultivate an environment of teamwork, openness, creativity, and continuous improvement

• Creatively identify and help drive new programs to improve the pre to post-sales transition

How to be successful in this role:

• Have 4+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title

• Have previous B2B SaaS experience

• Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture

• Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization

• Be creative, technical, and naturally persuasive

• Be detail-oriented and organized.

• Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.

• Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

• Be familiar with REST API development and service integrations is a plus

• Ideally have prior experience in the cybersecurity space

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a the company’n:

• Industry-competitive salary and equity

• Healthcare stipend towards health insurance for you and your dependents

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who attend the office

• 20 days of Annual Leave per year

• 9 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At the company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About the company

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.the company was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on the company to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.