Solutions Engineer, Business & Government

Apply; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Tech tools

Employee recognition

Inclusive culture

Job summary

Instructure is seeking an experienced Solutions Engineer to guide buyers through Canvas LMS, Canvas Career, and the Instructure Learning Platform. This role partners with regional sales to sell and architect optimal solutions for our customers during evaluation and implementation, with up to 60% travel.

You will present the platform, map customer goals to Platform solutions, and lead in-depth technical discussions with IT teams.

Qualifications

• Experience in education technology or LMS environments.
• Ability to map customer goals to platform solutions.
• Strong presentation skills for corporate/government audiences.
• Travel up to 60% with flexibility for locations.

Responsibilities

• Present the Instructure Platform to stakeholders.
• Discover customer goals and map to Platform solutions (Canvas LMS, Canvas Career, Canvas Studio, Canvas Catalog, Parchment Digital Badges, Impact).
• Develop and deliver tailored product demonstrations.
• Lead technical discussions with IT professionals.
• Identify and develop solutions for unique requirements.
• Document customer requirements to support evaluation and implementation.
• Assist proposal writers with RFIs/RFPs responses.

Skills

Articulate presentation

Excellent communication

Self-motivated

Collaborative

Organized and analytical

Willing to travel

Tools

ETL

APIs

Database design

LTI integration

CRM/HRIS/CMS knowledge

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE), with the primary objective of guiding prospective customers through their Canvas LMS, Canvas Career, and Instructure Learning Platform evaluation process. This role works directly with regional sales representatives and account executives to both sell and architect the best possible solution for our buyers.

Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are key technical advisors and product advocates, thoughtfully considering all alternatives to arrive at the best recommendations.

SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders. This SE position will partner with our Business & Government Sales Team. The location of this position is flexible, although candidates must be willing to travel up to 60%.

What you will be doing:

• Present the Instructure Platform as a product (and Instructure as a partner) to a variety of corporate stakeholders.

• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s), including:

  • Canvas LMS

  • Canvas Career

  • Canvas Studio

  • Canvas Catalog

  • Parchment Digital Badges

  • Impact by Instructure

• Promote methods of using instructional technology to transform teaching and learning.

• Develop and deliver tailored product demonstrations that are simple but engaging.

• Lead in-depth, technical discussions with information technology experts.

• Identify or develop solutions to address unique technical or functional requirements.

• Understand and document customer requirements to support a successful evaluation and implementation.

• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs.

What you will need to know/have:

• Applied understanding of teaching, instructional design, and professional learning administration in a corporate and/or government setting.

• Knowledge of credentialing and certification program applications and processes in professional learning.

• Technical understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, HRISs, CRMs, CMSs, SCORM, digital publishing tools, etc.

• Because Instructure does not have out of the box solutions for integrating with these systems, the incumbent SE will need added knowledge of ETL, APIs, and database design to support professional/government opportunities effectively.

• Articulate and compelling presentation skills.

• Excellent communication skills in speech and writing, tailored for audiences in corporate and/or government spaces.

• Adult learning, professional learning, and compliance training knowledge and experience are a plus.

• RFX knowledge.

• Self-motivated, self-reliant, and collaborative.

• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

• Access to a nearby airport. Candidates must be willing to travel up to 50-60%.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, "Here's a general idea of what you can expect:"

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.