Solutions Engineer, AI

Valence; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Equity

Hybrid work schedule

Health coverage

Retirement plan

Job summary

Valence, the AI-native coaching platform, seeks a solutions leader to drive enterprise implementations for Nadia, our AI coach. You will design, implement, and evaluate high-impact workflows, balancing bespoke and reusable architectures, and building tooling to scale deployments across Fortune 500 environments.

Work closely with Product, AI Research, and Engineering in a hybrid role based in New York, offering direct exposure to executive leadership, an equity stake, competitive compensation,

Qualifications

• 3+ years in solutions engineering, forward-deployed engineering, or consulting engineering, ideally with enterprise-facing experience.
• LLM/AI experience: prompt design, evaluation, and deployment of LLM-powered systems.
• Systems & judgment: decide bespoke vs reusable, design for modularity without over-engineering.
• Enterprise craft: stakeholder management, discovery, and communication.
• Collaborate with Product, AI Engineering, and Coaching SMEs to deliver measurable impact.
• Quality mindset: ensure accuracy, safety, and performance while remaining pragmatic.
• Growth mindset focused on continuous skill development in evolving AI landscape.
• Startup DNA: comfort navigating ambiguity and high-velocity execution.

Responsibilities

• Own end-to-end AI solutions: lead the full lifecycle for enterprise-grade workflows from discovery to iteration.
• Architect for reuse: identify repeatable patterns, modularize components, and define productization thresholds.
• Drive quality and evaluation: define prompting standards, guardrails, and success metrics; build scalable evaluation frameworks.
• Make hard tradeoffs: balance speed vs. scalability and avoid over-engineering.
• Collaborate deeply: partner with Product, AI Engineering, and Coaching SMEs to deliver measurable impact.
• Mentor and level up others: guide associates or EMs in prompting and integration; contribute to playbooks and templates.
• Measure outcomes: track deployment speed, adoption, satisfaction, and quality; find opportunities for reuse.

Skills

LLM design

Prompt engineering

Memory retrieval

Safety guardrails

Enterprise craft

Stakeholder mgmt

Modular architecture

Product collaboration

Job description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

The Role

This role will lead enterprise solutions for Nadia, our AI coach, by adapting and delivering tailored implementations for complex customer environments. You will design, implement, and evaluate high-impact workflows (prompts, memory and knowledge patterns, coaching flows), balance bespoke and reusable architectures, and build the tooling and evaluation discipline that let us scale enterprise AI deployments. This role sits at the heart of Valence. You will collaborate closely with Product, AI Research/Applied AI, and Engineering to ensure our most advanced enterprise AI systems are safe, performant, and aligned with real user outcomes. This is a hybrid role that combines product sense, technical grounding, and strong delivery instinct. It is ideal for someone who loves to build, ship, and iterate.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients – they're the companies defining what AI-first business transformation looks like across every major industry.

What You’ll Do

• Own end-to-end AI solutions: Lead the full lifecycle for enterprise-grade workflows, from discovery and design through implementation, evaluation, and iteration.
• Architect for reuse: Identify repeatable patterns, modularize components, and define when to productize; communicate tradeoffs across speed, quality, and maintainability.
• Drive quality and evaluation: Define prompting standards, guardrails, and success metrics (accuracy, tone, safety, outcome quality). Build lightweight evaluation frameworks that scale across clients.
• Make hard tradeoffs: Balance speed vs. scalability; protect the platform from over-engineering while ensuring customers see real value quickly.
• Collaborate deeply: Partner with Product, AI Engineering, and Coaching SMEs to deliver solutions with measurable impact.
• Mentor and level up others: Guide associates or EMs learning prompting and integration skills; contribute to playbooks, templates, and internal training.
• Measure outcomes: Track deployment speed, adoption, satisfaction, and quality; identify opportunities for reusability and efficiency gains.

What We’re Looking For

• 3+ years in solutions engineering, forward-deployed engineering, or consulting engineering, ideally with enterprise-facing experience. Open to less years for exceptional builders who ship and learn fast.
• LLM/AI experience: prompt design, evaluation, and deployment of LLM-powered systems. Understanding of memory/knowledge retrieval and safety/guardrails.
• Systems & judgment: track record of deciding what should be bespoke vs. reusable, designing for modularity without over-engineering.
• Enterprise craft: stakeholder management, discovery, and communication. You know when to push back and when to ship.
• Collaborate deeply: Partner with Product, AI Engineering, and Coaching SMEs to deliver solutions with measurable impact.
• Quality mindset: you hold the line on accuracy, safety, and performance while maintaining pragmatism.
• Growth mindset: Growth mindset focused on continuous skill development in rapidly evolving AI landscape
• Startup DNA: Startup experience preferred with proven comfort navigating ambiguity and high-velocity execution.

What You’ll Get

Ownership & Rapid Growth

• Outsized missions from day one, with direct responsibility for company-defining projects
• Work alongside the executive team with transparency into strategy and decision-making
• Influence on direction through real-time customer feedback and market insights

AI-First Operator

• Work directly with cutting-edge AI models and next-generation platforms
• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation

• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees

Equity

• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

Top-Performing Culture

• A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here

Location and Work Environment

This role is 3 days a week (Tues - Thurs) minimum in office. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [e-mail].

Employment Verification & Commitment

We use third-party services to verify employment history, education, and other information relevant to your candidacy. Employment is contingent upon the successful completion of these verification checks. This is a full-time role that requires a high level of focus, availability, and commitment. Employees may not hold concurrent full-time employment with another organization while employed at Valence. Any outside consulting, advisory, freelance, or other professional work must be disclosed and approved in advance and must not interfere with job responsibilities, availability, performance, or create a conflict of interest - including risks related to confidentiality, intellectual property, or competition.

Valence takes candidate fraud seriously. We verify identity, LinkedIn profiles, employment history, and references; any misrepresentation during the hiring process is grounds for withdrawing an offer or ending employment. All offers are contingent on successful completion of these checks.