Solutions Engineer, Acquisition | California | Remote

Grafana Labs; United States; Remote; USD 177,000 - 211,000; Full time

Job summary

A leading open-source software company is seeking a Solutions Engineer. You will join a high-growth team to solve technical issues and engage with customers. Ideal candidates have 1-3 years of technical pre-sales experience and excellent communication skills. The role is fully remote and offers competitive compensation ranging from $177,000 to $211,000 annually.

Benefits

100% Remote, Global Culture

Career Growth Pathways

Balanced leave policy (30 days/year)

Qualifications

• 1-3+ years of technical pre-sales experience, preferably with Open Source technologies.
• Self-motivated and creative, able to take initiative.
• Desire to grow with a technical mindset.

Responsibilities

• Join as an early member of a high-growth team solving technical and customer problems.
• Own the technical engagement with customers to help close opportunities.
• Deliver product and technical presentations to customers.

Skills

Technical pre-sales experience

Excellent communication skills

Collaboration and leadership

Problem-solving skills

Job description

Solutions Engineer, Acquisition | California | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source powerhouse. Grafana Labs helps thousands of companies manage observability with Grafana Cloud or Grafana Enterprise Stack, featuring Grafana Mimir, Grafana Loki, and Grafana Tempo. Our team values openness, collaboration, and a bias for action in a global, autonomous environment.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love to hear from you.

The Opportunity

Make a difference. This is an exciting opportunity to join a technology startup in a high growth phase. The Commercial Solutions Engineering team educates customers to ensure they are happy and successful, sharing technical and product expertise through demos, enablement, presentations, evaluations, and ongoing interaction. The team partners with Sales to help qualify and close opportunities and serves as a primary channel between customers and Product/Engineering teams.

What You’ll Be Doing:

• Join as an early member of a high growth team solving technical and customer problems
• Partner with the Sales team to articulate Grafana’s value proposition, vision, and strategy
• Own the technical engagement with customers and help close high-velocity opportunities through advanced knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide feedback on products and competitive landscape
• Drive product conversations based on needs identified during customer interactions
• Contribute to documentation, blog posts, videos, knowledge base articles, and other enablement materials

What Makes You a Great Fit:

• Ideally located in California
• 1-3+ years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space
• Ability to handle varied, complex job duties with strong judgment, collaboration, and leadership
• Experience working with an international, remote-first team
• Excellent written and oral communication to articulate value proposition and technical advantages
• Enjoy solving technical challenges and delivering creative solutions
• Technical mindset with desire to grow; candidates from coding bootcamps or with post-sales/engineering backgrounds are welcome
• Self-motivated, initiative-driven, creative, and capable of taking bold actions

Compensation & Rewards:

In the United States, the On-Target Earnings (OTE) range for this role is $177,000 - $211,000. Actual compensation varies by level, experience, and skillset. All roles include Restricted Stock Units (RSUs).

Compensation ranges are country-specific. If applying from a location listed differently, your recruiter will discuss the local pay range and benefits at the start of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding for new Grafanistas
• Balanced leave policy (30 days/year; 3 days for Grafana Shutdown Days)

Equal Opportunity Employer: Grafana Labs recruits, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, or other characteristics. We value equality and diversity as foundations of our organization.

Grafana Labs may use AI tools in recruitment to assist in matching information in CVs to job postings, but the recruitment team will review inbound CVs manually to assess alignment with openings.

Privacy and Data Use: For information about how your personal data is used when you apply, please review our privacy policy.

Apply for this job

Interested candidates should apply through Grafana Labs’ official career page. No form content is included here for brevity.