Solutions Engineer

Mcmtech; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

MCM Technology is hiring a Solutions Engineer to join our sales team. This fully remote role involves traveling up to 40% of the time and reports to the Chief Revenue Officer. You will support virtual and live demonstrations of the MCM platform, including asset tracking, maintenance, inspections, certification, training, evidence, and fleet management.

You will drive sales strategy, participate in new business development, and inform product innovation for public safety agencies nationwide.

Qualifications

• Bachelor's degree required.
• Minimum 5 years post-undergraduate experience in at least three areas listed in the job requirements.
• Experience in SaaS sales/solutions engineering is essential.
• Public safety technology or GovTech experience is preferred.

Responsibilities

• Conduct senior-level presentations and technical product demonstrations for prospective and existing customers.
• Translate customer outcomes into case studies for prospects.
• Identify opportunities to acquire new business through cross-sell and new logo efforts.
• Partner with leadership on strategic planning and market intelligence to support product positioning.
• Help build the business with strong new sales conversion rates.
• Collect market intelligence from customer conversations and share with teams.
• Assist Sales Operations in answering technical and functional RFP questions.

Skills

Presentation skills

Executive communication

Self-management

ROI articulation

Adaptability

Education

Bachelor's degree

Tools

Salesforce

Demo2Win

Golden Demo

Job description

MCM Technology has spent 20+ years building the intelligent operations readiness platform trusted by public safety agencies nationwide. What started as a small family business building software for two-way radio dealerships has grown into a connected, AI-enabled platform used by 300+ agencies across the country, managing more than $5 billion in assets.

MCM helps law enforcement, fire, EMS, and government and communications agencies track assets, manage certifications, and stay audit-ready, giving agencies real-time visibility, automated workflows, and predictive intelligence so their teams can stay focused on the field instead of chasing paperwork. MCM's platform covers asset tracking, maintenance and inspections, certification and training, evidence, and fleet management, all built by a team that develops and supports the product in-house.

MCM's mission is to help agencies know not just what they own, but what's at risk before anything goes wrong, building software that works as hard as the people who depend on it.

About The Role

MCM Technology is looking to hire a Solutions Engineer to join our sales team. This is a full-time, fully remote role with travel of up to 40%, reporting directly to the Chief Revenue Officer.

The Solutions Engineer will support both virtual and live demonstrations of the MCM platform, which currently includes asset tracking, maintenance and inspections, certification and training, evidence, and fleet management, along with additional product offerings that may be developed or acquired. The Solutions Engineer is responsible for driving strategy in sales efforts, directly participating in sales and new business development pursuits, and informing product innovation and future offerings for public safety agencies across the country.

What We Value In You

• You've got positive energy, are passionate about working with potential and existing customers, and are generally optimistic about the future.
• You are not afraid of environments where we are building the model as we go.
• You can pivot on the fly. The public safety industry and the needs of those we serve are continually evolving, and we need to adapt and evolve alongside that change. What you worked on last month may not be what you are working on today, and that excites you.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines.
• You're never tired of learning and are always looking for ways to grow personally and professionally.
• You thrive in multiple work environments, often in the same day. You are heads down one minute and collaborating the next.
• You're both an active communicator and an eager listener.
• You're a person who embraces being pushed out of your comfort zone.
• You want to be part of a winning team. We're stronger together!

What You'll Be Doing

• Team with our Regional Sales Managers and Leadership to conduct senior-level presentations and technical product demonstrations for prospective and existing customers, presenting and positioning in a persuasive, engaging, and credible fashion.
• Help translate current customer outcomes into case studies to present to prospective customers.
• Identify opportunities in product positioning to acquire new business through both proactive cross-sell opportunity identification and support of new logo sales.
• Partner with leadership to conduct strategic planning, and collect and analyze competitor and market information to support existing solution positioning and product mix.
• Help build a vibrant business with strong new sales conversion rates.
• Gather direct market intel from conversations with prospective customers and share that information with the sales, marketing, and product teams.
• Assist the Sales Operations team in answering technical and functional RFP questions.

Requirements

Basic Qualifications

• Bachelor's degree from an accredited college or university.
• A minimum of five years of post-undergraduate experience in at least three of the following:
• Public safety industry experience and expertise
• Solutions engineering experience in SaaS technology platforms
• Sales experience in SaaS technology platforms
• Technology consulting experience
• Public safety technology or GovTech experience

• Proven presentation and facilitation skills in front of an executive-level audience.
• Ability to pivot easily and reframe challenges as opportunities in presentations.
• Detailed, organized, and efficient, with the ability to self-manage competing priorities.

Ideal Qualifications

• Ability to demonstrate and communicate the ROI of the offering, drawing on subject matter expertise and work experience that will enhance credibility with prospective customers.
• Experience with solution-focused problem solving.
• Experience with Demo2Win and/or Golden Demo methodologies
• Comfortable working with Salesforce

Other Reasons To Join Us

• Health, Dental, and Vision insurance
• 401(k)
• “Take What You Need” PTO policy
• Health Savings Account (HSA) option
• Flexible Spending Account (FSA) option