Solutions Engineer

Primer.io; United States; Remote; USD 100,000 - 170,000; Full time

Benefits offered by this job

Remote work

Annual retreat

Private medical insurance

Learning budget

Home office stipend

Co-working spaces

Stock options

Job summary

Primer.io is a unified payments infrastructure powering global merchants. Solutions Engineers act as trusted technical advisors, translating complex needs into scalable Primer-based solutions. From day one, you’ll partner with product, engineering, and sales to drive technical strategy and impactful integrations for merchants worldwide.

You’ll lead discovery sessions, design solutions, and ensure a rock-solid integration that lets merchants go live and scale with Primer’s platform.

Qualifications

• Experience in a merchant-facing role with a complex API product, ideally in payments.
• Confidence leading discovery sessions with technical counterparts at major merchants.
• Ability to understand, explain, and design complex technical specifications.

Responsibilities

• Identify merchant pain points with sales teams.
• Provide technical expertise to partner with sales.
• Translate business needs into scalable technical solutions.

Skills

Merchant facing

API expertise

Technical depth

Discovery sessions

Solution design

Communication skills

Collaboration

Job description

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

Which team will you be joining?

At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure.

From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Whether you’re unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

This role is perfect for curious minds who thrive at the intersection of technology and impact. You’ll bring clarity to complexity, act as a critical voice in shaping product evolution, and make sure our merchants don’t just go live: they go further.

If you’re excited by meaningful challenges, collaborative problem-solving, and the chance to drive change at a global scale, we’d love to meet you.

What will you be doing?

• Working closely with our growing sales team to identify merchant pain points; and consulting with those merchants on the value of Primer to address those pain points

• Providing technical expertise to the sales team to partner with them in business development

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language

• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&A, and more

• Collaborating with our Product team, using your market learning to identify feature enhancements, as well as new features entirely, that we can bring to market to best serve our merchants

What we’d love to see:

• Previous experience in a merchant facing role with a complex API product, ideally in payments

• Confidence and ease in leading discovery sessions and working with technical counterparts at some of the largest merchants

• Deep interest or knowledge about tech. Being able to understand, explain, and design complex technical specifications is key.

• Creativity and improvisational skills. Rarely are two merchants alike, and you don’t always have days to prepare for them.

• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike

• A collaborative approach - to efficiently work with clients, partners, and internally, with Product, Engineering, and Sales

• Drive and motivation; we’re growing fast and we want you to grow with us!

• Someone who gets things done and makes an impact

• Experience working in a fast-paced and scaling environment

A typical interview process

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can do their best work and be proud of the impact they have. You’ll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities.

The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there’s a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It’s never something you face alone.

Our benefits

We are fully remote and globally distributed; and have been since day one
Competitive share options
Uncapped holiday, with 25 days minimum to be taken
Co-working space access across major cities
Workations & Company Retreat
The best equipment for your role
£500 towards your home office setup
Generous learning budget
Private Medical Insurance
A broad set of additional perks and benefits (depending on location)

Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.