Solutions Engineer

Scribe; United States; Hybrid; USD 150,000 - 220,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision insurance

401(k) plan

Paid time off

Parental leave

Catered lunches (SF office)

Commuter benefits

Home office stipend

Job summary

Scribe is seeking an AI Solutions Engineer to own the technical layer of enterprise deals, partnering with Account Executives from discovery through close. You will run tailored Optimize demos, plan POCs, and design proofs of concept that connect Workflow AI capabilities to measurable outcomes.

You will build ROI narratives, quantify time savings and cost avoidance, and serve as the customer voice to inform the roadmap. This role blends pre- and post-sales work in a fast-growing SaaS environment.

Qualifications

• 5+ years in solutions engineering or similar pre/post-sales role at a high-growth SaaS company.
• Strong AI fluency and knowledge of LLMs and ROI impact.
• Ability to work with AI/ML engineering teams translating customer needs into technical context.
• Knowledge of enterprise workflows with Salesforce, ServiceNow and SAP.
• Data-driven with ROI focus and ability to build business cases.

Responsibilities

• Own the technical layer of enterprise deals, partnering with AEs from discovery through close, running tailored Optimize demos, leading POC planning, and designing proofs of concept.
• Execute Scribe Optimize POCs to show immediate value.
• Build ROI narratives grounded in workflow data showing time saved and efficiency gains.
• Bridge GTM and Product, voicing customer needs to inform the roadmap.

Skills

AI/ML fluency

Enterprise SaaS experience

Pre-sales / solutions engineering

Demos & POC leadership

Cross-functional collaboration

Tools

Salesforce

ServiceNow

SAP

Job description

Overview

TL;DR – Why This Role Matters

We are building something new. As an AI Solutions Engineer, you will be an expert in Scribe’s most complex and market-changing products, bridging the gap between closing the deal and delivering transformational outcomes.

You will partner with the Account Executive and Customer Success teams to earn the trust of senior executives in discovery as a technical expert for Scribe’s Workflow AI capabilities, designing groundbreaking solutions and communicating the art of the possible. You will also configure and lead a Proof of Concept in the morning for those solutions.

You will be part of a brand-new team and define how Scribe wins and delivers on its most strategic product, Scribe Optimize. You will build the playbook from scratch, work closely with our Sales, CS, and Product teams, and influence how the company scales.

About the Role

As an AI Solutions Engineer at Scribe, you will:

• Own the technical layer of enterprise deals, partnering closely with Account Executives from discovery through close — running tailored Optimize demos, leading POC planning sessions, and designing proofs of concept that connect Scribe\'s Workflow AI capabilities to measurable customer outcomes.

• Execute Scribe Optimize POCs, ensuring prospects see immediate value.

• Build and communicate ROI narratives grounded in real workflow data — helping customers quantify time saved, cost avoidance, and efficiency gains from Optimize recommendations.

• Serve as a bridge between GTM and Product, acting as the primary voice of the customer for Optimize — documenting what\'s working, what\'s not, and what customers need next to inform the roadmap.

• Develop repeatable playbooks for pre-sales technical motions, POC execution, and post-sale onboarding — turning first-principles learnings into scalable assets for the broader team.

• Address technical and security questions during enterprise deal cycles, working cross-functionally with Engineering to resolve configuration issues and accelerate procurement.

• Maintain deep technical knowledge across Scribe’s Workflow AI capabilities, serving as a resource to pre- and post-sales teams.

Check out this post from members of our GTM team about what it\'s like to work at Scribe.

Location

Strongly prefer candidates based in San Francisco or New York. This role will include travel up to 30% to meet with top-tier customers and prospects. For those based in the SF Bay Area, this role will be hybrid 2-3 days a week out of our SOMA office.

What Makes You a Great Fit

You\'ll thrive in this role if:

• You have 5+ years in a Solutions Engineering, Solutions Architecture, Technical Account Management, or similar pre/post-sales technical role at a high-growth SaaS company — and you\'re equally comfortable leading a technical demo with a VP of Operations and running a configuration setup call with a system admin.

• You have strong AI fluency — you understand how large language models work, can speak credibly about LLM architecture, prompt design, model behavior, and AI output quality, and you\'re excited about the frontier of what Workflow AI makes possible.

• You\'re comfortable working directly with AI/ML Engineering teams — translating customer requirements into technical context, participating in solutioning conversations, and advocating for customer-specific technical needs without losing the thread of business outcomes.

• You can understand and articulate Scribe\'s Workflow AI technical framework — including how workflow data is captured, processed, and surfaced as insights — and you can explain it clearly to both technical and non-technical audiences.

• You understand enterprise workflows and operational processes — you\'ve worked with teams running on tools like Salesforce, ServiceNow, and SAP, and you know how companies think about process improvement and automation.

• You build trust fast — with executive stakeholders and end users alike — and you know how to anchor technical conversations to the outcomes that matter to each audience.

• You\'re a builder at heart — energized by the ambiguity of being first, and excited to define what this function looks like rather than step into a pre-made role.

• You\'re data-driven and ROI-obsessed — you know how to build a business case, validate assumptions, and help a customer see real, quantifiable impact.

• You\'re collaborative and low-ego — you thrive in a team environment, partner closely with AEs and CSMs, and see your success as inseparable from theirs.

Bonus points if you have:

• Experience with process mining, workflow intelligence, or operational analytics tools (e.g., Celonis, UiPath Process Mining, ServiceNow Process Optimization).

• Prior experience building or deploying AI-powered products in an enterprise context, or working within AI/ML product teams.

• Prior experience in a founding or first-of-its-kind role at a high-growth SaaS company.

• Background in management consulting, business process improvement, or digital transformation.

• Familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices.

Not for you if:

• You prefer a fully defined playbook over building one from scratch.

• You see pre-sales and post-sales as separate jobs — this role requires you to span both, fluidly.

• You're uncomfortable with hands-on technical implementation work and want to stay strictly in an advisory capacity.

• You avoid ambiguity or expect every customer engagement to follow a predictable path.

About Us

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We\'re growing fast — since our founding in 2019, we\'ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we\'ve been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

How We Work

We are builders who aspire to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values:

• Accelerate impact

• Raise the bar

• Make our users heroes

• Clear is kind

• Rapid learning machine

• One team, one dream

Compensation

The range below represents the on-target earnings for this role by tier. Final offers are determined by experience, scope, internal parity, and location.

• $150,000 – $220,000 OTE + equity (80% base / 20% variable)

Benefits

• Incredible teammates: Work alongside some of the nicest and smartest people you\'ll ever meet.

• Ownership mindset: We\'re all owners here, literally. Employees receive equity in Scribe, sharing in the company\'s long-term success.

• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.

• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.

• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.

• Support for growing families: Paid parental leave to help you care for and bond with your growing family.

• Lunch, on us: SF-based employees receive daily catered lunches at our office.

• Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler.

• Level up your home office: Remote? Hybrid? Wherever you work, we\'ll support your setup with a home office stipend.

Equal Opportunity Employer statement: Scribe is proud to be an Equal Opportunity Employer. We celebrate differences and are committed to creating a diverse and inclusive workplace.