Solutions Engineer

Rozgoo; United States; Hybrid; USD 112,000 - 144,000; Full time

Job summary

Stytch is seeking an experienced Solutions Engineer to educate, problem-solve, and build relationships with developers at industry-leading companies. You will understand customer needs, communicate solution designs, and lead technical evaluations, serving as the auth SME with customer engineering teams.

This hybrid, full-time role is based in the SF Bay Area, requiring 2–3 days in-office weekly to collaborate in person. We value empathy, ambition, and a passion for advancing user authentication.

Qualifications

• Experience leading technical conversations with customers.
• Ability to translate customer needs into technical requirements and solutions.
• Familiarity with modern web services and APIs.

Responsibilities

• Lead technical customer conversations to identify and address authentication use cases.
• Deliver technical demos and POCs of the authentication platform.
• Collaborate with Sales to demonstrate business and technical value; codify learnings into repeatable playbooks.

Skills

Code reading

Technical communication

Customer enablement

Problem solving

APIs familiarity

Tools

SAML

OIDC

OAuth

MFA

REST APIs

Job description

Stytch is the platform for user authentication and anti-fraud tooling. We make it simple for developers to build complex authentication flows in minutes. We're looking for an experienced Solutions Engineer who thrives on educating, problem-solving, and building relationships with developers at industry leading companies. In this role, you will be responsible for understanding the needs of our customers, communicating solution designs, and leading technical evaluations. Throughout that path, you'll be serving as the auth subject matter expert with our customer’s engineering team to drive a smooth and speedy evaluation. This is a hybrid, full-time position based in the SF Bay Area. We aren't looking for someone to be in-office 5 days per week, but are looking for someone who is excited to collaborate in-person on a weekly basis (2-3 days per week in-office).

We are looking to hire a GREAT team and that means hiring people who are highly empathetic, ambitious, and excited about building the future of user authentication.

What Excites You

• A collaborative environment, working with prospective customers and internal teams to push our product forward
• Serving as a confident technical resource and voice for our customers
• Learning - our product suite and problem space is continually evolving, and staying on top of those changes is critical to success
• Building strong relationships with prospective customers to ensure a successful evaluation

What Excites Us

• Demonstrated ability to communicate credibly and effectively at all levels; everyone from a CTO to a software engineer
• Grit - tenacity, curiosity, and drive to find the solution that works for customers and collaborate closely with engineering and product to give feedback and push for new features when needed
• Ability to read and write code - our product and customers are highly technical and we often share example apps and code snippets to help them understand our product
• Familiarity with modern web services and APIs.
• Experience with authentication protocols (SAML/OAuth), MFA, IdP is a bonus
• Enthusiasm to work in a high-growth environment and to help build processes and tools as needed

Want You'll Do

• Lead technical customer conversations to identify, qualify and address customers’ authentication use cases, requirements and constraints
• Collaborate with the sales team to demonstrate the business and technical value of Stytch
• Lead technical demos and POCs of Stytch’s authentication platform
• Codify learnings from customer deployments into repeatable implementation methodologies and playbooks
• Develop technical domain expertise of authentication and authorization concepts and policies such as SAML, OIDC, and OAuth
• Partner with our Product organization to help shape our roadmap based on prospect and customer feedback, challenges and growth drivers

Expected on-target earnings (OTE) for this position is between $140,000 - $180,000 with a base/variable split of 80%/20%. The anticipated OTE range is not inclusive of full benefits including equity, health care insurance, time off, paid parental leave, etc. This base salary is accurate based on information at the time of posting. Actual compensation for hired candidates will be determined using a number of factors including experience, skills, and qualifications.

We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong.

Stytch participates in e-verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the United States.