Solutions Engineer

Windfalldata; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Windfall is seeking a Solutions Engineer on the commercial team to collaborate with Data Science, Enterprise Sales, and Executive leadership to close new business through solution expertise. You will serve as a strategic advisor to the sales team, a solutions architect for prospects, and a voice of the customer in shaping GTM strategy.

You will translate business problems into technical solutions, design workflows and POCs, and partner with sales to advance opportunities while building strong

Qualifications

• Minimum 2+ years in external client-facing role with strong EQ
• Experience in Solution role or AdTech/MarTech/Data industry
• Willingness to learn and solve problems with limited direction
• Bachelor's or Master's in technical field or quantitative discipline

Responsibilities

• Understand business problems to design best technical solution
• Design workflows, tests, and POCs for clients and propose use cases
• Partner with commercial sales as the technical arm of relationship selling
• Develop relationships with client's technical teams and internal teams
• Define features and requirements and deliver specifications
• Explain technology to project stakeholders
• Document objectives, workflows, and success criteria
• Prepare and deliver customer-facing presentations

Skills

Client-facing

SQL proficiency

Executive communication

Startup mindset

Cross-functional collaboration

Education

Bachelor's or Master's in CS/Engineering/Math

Tools

Command-Line

SQL

Job description

As a Solutions Engineer on the commercial team, you will work closely with our Data Science, Enterprise Sales, and Executive team to close new business through solution expertise. For Windfall’s commercial sales motion, the role of the Solutions Engineer is multi-faceted.
You will be a strategic advisor to our internal sales team, solutions architect for our prospects, a product representative for demos, and voice of the customer in driving our GTM strategy.

You should enjoy solving problems and collaborating with others, and have a strong understanding of the AdTech/MarTech ecosystem. You need to be comfortable working with executive‑level stakeholders and experienced product leaders, and can easily facilitate conversations with both technical and non‑technical audiences.

We’re on a mission to change how organizations perceive and use people data. We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win when our customers win; (5) Act with integrity and trust.

Responsibilities and Qualifications

• Understand business problems to find the best technical solution among all possible
• Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases
• Partner with commercial sales as the technical arm of relationship selling
• Develop deep relationships with the client’s technical teams and respect from their commercial organizations
• Develop expertise regarding internal tools and administration
• Define features, phases, and solution requirements, providing specifications according to which the solution is defined, managed, and delivered
• Describe the structure, characteristics, behavior, and other aspects of the technology to project stakeholders
• Establish & maintain internal relationships with adjoining teams to ensure the seamless external experience
• Advise teams on customer feedback, PoV, and effectiveness of collateral
• Document customer business objectives, workflow diagrams, and success criteria
• Participate in the creation and delivery of customer‑facing presentations (QBRs, Pitches, etc.)
• Conduct/participate in opportunity pre‑ and post‑mortems, assisting with documentation
• Assist with account planning and whitespace analysis
• Minimum of 2+ years in an external client‑facing role with great EQ is essential
• Prior experience in Solution(s) Role or AdTech/MarTech/Data industry
• Scrappiness. We don't have all the answers, but you'll need to find them
• Basic computer science skills or interest in self‑learning – Command‑Line and SQL proficiency will jumpstart your time to value
• Great communication skills internally and externally – Prompt response and action when needed, people rarely need to follow up with you
• Startup personality: smart, ethical, friendly, cross‑functional, hardworking, and proactive
• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies, and design
• Willingness and desire to learn and adopt new skills - both technical and non‑technical - to craft and deliver the best solutions

Additional Information

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.

About Windfall

Windfall is a people intelligence and AI company that gives go‑to‑market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go‑to‑market resources to drive greater business outcomes. Powered by best‑in‑class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data‑driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.

We comply with CCPA. For more information on how we comply, review our privacy notice.

Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.