Solutions Engineer

Netskope; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Netskope is seeking a Sr. Solutions Engineer in San Francisco to drive revenue growth and customer success in cloud security solutions.

You will articulate high-level architectural benefits to senior security leaders, build compelling demos and POCs, and lead customer engagements across the United States with heavy travel. As a strategic technical advocate, you will collaborate with customers, partners, and HQ teams to gather requirements, influence product direction, and differentiate Netskope

Qualifications

• 7+ years of Solutions/Systems Engineer experience, able to present to executives
• Strong empathy for customers and passion for revenue growth
• Excellent written and verbal communication; comfortable presenting to executives
• Ability to articulate architectural benefits to security leaders (CISO/CIO)
• Experience with systems installation and admin on Linux, MacOS, Windows
• Knowledge of certificates, key management, HSM, and related protocols
• Experience with cloud security solutions and SaaS/IaaS/PaaS deployments
• Familiarity with public cloud providers (AWS/Azure/GCP) and identity providers

Responsibilities

• Exceed sales targets and articulate Netskope architecture benefits to executives
• Create best practices for demos, POCs, and win strategies
• Manage customer success and resolve satisfaction issues
• Gather customer requirements and map to product features
• Deliver product demonstrations and RFIs/RFPs
• Lead POCs and participate in conferences and trade shows
• Provide feedback to Product Management on feature enhancements

Skills

Cloud security experience

Executive-level presentation

Communication skills

Systems administration

SAML/SSO

Regex expressions

SaaS/IaaS/PaaS

Education

Bachelor’s degree in a related field

Tools

RegEx tooling

Job description

About the position:

The Netskope Sr. Solutions Engineer will come on board with the full support of the executive team. This is an amazing opportunity for the sales professional who has a history of completely dominating their territory and who wants to make an impact on building the next iconic cloud security company.

You will work closely with customers and partners as your primary point of contact for feedback and resolution of issues and will be the customers’ advocate for issues that require assistance from the HQ Support team. You will provide feedback to the Product Management team on new feature requests and product enhancements from your customer base. Heavy travel within the territory is required and as necessary to support other company-based engagements within the US.

This is a highly impactful role – You will have a compelling opportunity to impact the business and advance your career.

Responsibilities include:

• Objective #1 is to exceed our sales targets.
• Articulate the high-level benefits of Netskope's architecture to our target audiences (typically senior security management up to CISO and CIO).
• Construct best practices for presentations, demos, and Proof of Concept/Value exercises as well as overall win strategy.
• Take an active role in your regions customer success and help resolve any customer satisfaction issues, escalating cross functionally when needed.
• Understand the customer need and establish company's product as the best solution that addresses that customer requirement and provides business value
• Present the Netskope cloud security solution to prospective customers
• Create and deliver demonstrations of the products
• Gather customer technical requirements
• Work trade shows as necessary
• Provide insight on competitive solutions and differentiate between them
• Create evaluation test plans with customers and partners and managing the evaluation process to a successful conclusion
• Lead Proof-of-Concepts (POCs)
• Present at Conferences and Seminars
• Respond effectively to RFIs/RFPs

Job Requirements:

• 7+ years of relevant experience as a Solutions/System Engineer with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Strong empathy for customers AND passion for revenue and growth.
• Strong communication (written and verbal) and presentation skills ranging from tech level up to senior executives. Comfortable in public speaking and presenting to both internal and external executive audiences.
• Ability to scale from the whiteboard to working with security architects to influencing CISOs.
• Love and passion for helping customers and delivering satisfaction even when faced with difficult customers.
• Demonstrable experience with systems installation, configuration and administration Linux, MacOS and Windows-based systems
• Proficient in mobile device technologies (MDM/MAM) and OS such as Android and iOS
• Knowledge of certificates, key management systems, HSM and related protocols
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, working with remote access and site to site VPN technologies, SAML/SSO, DLP, Data security and understand but also write regex expressions
• Experience working with Cloud Identity Providers, SCIM, SIEM, SOAR, EDR and SD-WAN Deployments and Integrations
• Experience working with Active Directory Services including ADFS, working knowledge of Azure AD is desired
• Experience working with Public cloud environments (AWS, Azure and GCP)
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Travel - within region. Experience working in and selling cloud-based technologies (SaaS, IaaS, and PaaS).

Desire:

• Demonstrable experience with scripting languages such as Python, and REST API framework.
• Prior experience with other vendor Cloud Security solutions is advantageous.
• Strong security skills that would include hands-on experience with Bluecoat, Symantec, McAfee, Checkpoint, Cisco, Juniper along with other appropriate certifications (e.g. CISSP, CCSK, CCSP, CCSE, GCFW, PCNSE, JNCIS-SEC/JNCIP-ENT, GCIH, etc).
• Agile Scrum Certification: CSPO, CSM, or CSP | Project Management Certification: PMP
• Advanced level network technology certificates (e.g. CCNP, CCIE, CCSP, JNCIE, etc).

Education

• Relevant Bachelor’s degree; preference for computer science or related degrees

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