Solutions Engineer

Ascend; San Francisco (CA); On-site; USD 51,143 - 72,840; Full time

Benefits offered by this job

100% health premiums covered

401(k) with employer matching

Unlimited PTO

Company-paid commuter benefits

Parental and family leave

Dog-friendly office

Job summary

Ascend is seeking a Solutions Engineer (Contract) to optimize AI workflows in San Francisco. You'll own prompt logic, enhance testing processes, and track accuracy metrics to support automation in the insurance sector.

This role requires strong analytical skills and experience with AI-driven workflows. Compensation is $45 per hour with robust benefits after contract conversion to full-time. Join a diverse team committed to opportunity and inclusion.

Qualifications

• Exceptional analytical and critical thinking skills with a proven track record.
• Experience with prompt engineering or AI automation workflows.
• Ability to work with complex systems to improve reliability.
• Strong communication skills for varying audiences.

Responsibilities

• Optimize prompt logic for AI agents.
• Design scalable systems for prompt workflows.
• Partner with internal teams to enhance tooling processes.
• Analyze AI workflow accuracy metrics and recommend improvements.

Skills

Analytical thinking

Critical thinking

Prompt engineering

AI-powered automation

Communication skills

Tools

Large Language Models (LLMs)

Job description

Ascend is hiring a Solutions Engineer (Contract) to take full ownership of critical AI agentic workflows, shaping how automation powers the insurance industry—improving accuracy, scalability, and customer experience at every step.

This is a contract role based on-site at our San Francisco office, 40 hours per week for six months.

Responsibilities

Own and Optimize Prompt Logic

• Build, test, and refine prompts that power AI agents using prompt engineering and analytical problem‑solving.
• Design systems that enable scalable, high‑accuracy iteration on prompt workflows.

Technical Implementation & Tooling

• Partner with internal teams to improve testing, monitoring, and refinement processes.
• Support new customer and organization onboarding through internal tooling improvements.
• Provide feedback and insights to shape the broader product roadmap.
• Work closely with internal and external users to gather context, troubleshoot challenges, and deliver consistent, high‑quality results.

Quality Assurance & Reporting

• Track and analyze AI workflow accuracy metrics, uncovering trends and root causes.
• Recommend process improvements to reduce manual work over time.
• Build reusable playbooks and prompt strategies to support future automation efforts.

What We’re Looking For

• Exceptional analytical and critical thinking skills, with a track record of breaking down complex problems into actionable solutions.
• Experience with prompt engineering, AI agents, or AI‑powered automation workflows.
• Proven ability to work with complex, real‑world systems to identify patterns and improve reliability.
• Strong communication skills, with the ability to translate technical concepts for both technical and non‑technical audiences.
• Bonus: Familiarity with large language models (LLMs) and their applications in automation or data systems.

Compensation & Type

• Compensation: $45 per hour (average working week 40 hours)
• Type: Contract to hire as a full‑time software engineer (6 months)

Benefits

• 100% health premiums covered for you and your dependents.
• 401(k) with employer matching options.
• Unlimited PTO.
• Company‑paid commuter benefits.
• Parental and family leave.
• Dog‑friendly office.

Benefits do not apply until contract positions are converted to full‑time (not guaranteed).

Equal Opportunity Employment

We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.