Solutions Engineer

Globalgig; San Antonio (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Globalgig is seeking a Solutions Engineer to act as the technical lead from design conversations through renewal. The role blends presales engineering with customer success engineering, owning single-domain opportunities across SD-WAN, SASE, network security, and wireless, from discovery to signature.

Reporting to the VP of Solutions Engineering, you will ensure what is sold can be built and delivered, guide onboarding, Day 2 operations, and ongoing adoption, optimization, and renewal across

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Deep, hands-on knowledge of enterprise networking and security, incl. SD-WAN, SASE and SSE, Zero Trust, cloud networking, EDR/XDR
• Working depth in Cisco, Palo Alto Networks, and Fortinet solutions, and wireless solutions
• Ability to run discovery, design, and BOM/SOW independently
• Ability to interpret performance trends and telemetry into recommendations
• Understanding of service delivery models, provisioning workflows, and operational constraints
• Excellent communication and presentation skills for engineers and CIO/CISO audiences
• Strong documentation skills for diagrams and write-ups
• Ability to manage multiple customer accounts and balance presales/post-sale priorities
• Self-motivated with prioritization and escalations while maintaining customer trust

Responsibilities

• Own technical discovery, BOM/SOW, and high-level architecture for single-domain opportunities.
• Partner with Field CTOs to close complex, multi-domain deals with demos, POC, and design at signature.
• Own customer-facing technical docs including architecture diagrams and flows.
• Lead the technical handoff from Sales to Delivery and Engineering, staying engaged through deployment.
• Guide onboarding and implementation, including access to portals, runbooks, and training.
• Transition customers into Day 2 operations and coordinate with NOC on incidents and escalations.
• Build adoption plans across Cisco, Palo Alto Networks, and Fortinet with KPIs.
• Lead quarterly business reviews on performance, SLA adherence, and upgrades.
• Inform customers about features, releases, security, and EOL timelines.
• Drive renewals and expansion with Sales and Channel teams.
• Share feedback with Product Operations and contribute to templates.
• Support the VP of Solutions Engineering with additional tasks.

Skills

Presales engineering

Technical leadership

Enterprise networking

Security expertise

Cisco / Palo Alto / Fortinet knowledge

Strong communication

Education

Bachelor’s degree or equivalent

Tools

Cisco

Palo Alto Networks

Fortinet

Job description

Remote (United States) Approximately 25% travel Reports to the VP of Solutions Engineering

Description

Summary:

The Solutions Engineer will serve as the technical lead for Globalgig customers from the first design conversation through renewal. The role combines Presales Engineering with Customer Success Engineering: the Solutions Engineer owns single-domain opportunities across SD-WAN, SASE, network security, connectivity, and wireless from discovery to signature, works alongside Field CTOs to close complex, multi-domain deals, and then stays with each customer through delivery, onboarding, Day 2 operations, adoption, optimization, renewal, and expansion.

Reporting to the VP of Solutions Engineering, this position will ensure that what Globalgig sells can be built, is delivered as designed, and continues to deliver value for the life of the contract.

• Own technical discovery, requirements gathering, solution design, and high-level architecture for single-domain opportunities, including the accuracy of the bill of materials (BOM) and statement of work (SOW).
• Partner with Field CTOs to close complex, multi-domain deals by delivering demonstrations, proof of value, and proof-of-concept work, then take ownership of the design at signature, validating configuration, licensing, serviceability, and deliverability before the deal closes.
• Own customer-facing technical documentation for the life of the contract, including architecture diagrams, policy maps, integration flows, and technical write-ups.
• Lead the technical handoff from Sales to Delivery, Project Management, and Engineering, and stay engaged through deployment to keep detailed designs aligned with the solution that was sold.
• Guide customers through onboarding and implementation, including access to portals and tools, runbooks, network diagrams, and training on management consoles.
• Transition customers into Day 2 operations, partner with the NOC on incidents and escalations, run regular optimization check-ins, and serve as the customer’s primary technical point of continuity after deployment.
• Build adoption plans for each customer’s management and monitoring platforms across Cisco, Palo Alto Networks, and Fortinet, and measure adoption against KPIs agreed with the customer.
• Lead the technical portion of quarterly business reviews, covering performance and SLA adherence, capacity, incidents and risk, adoption, and recommended upgrades or architecture improvements.
• Keep customers informed on new features, software releases, security vulnerabilities, and end-of-life and end-of-support timelines, and turn lifecycle events into refresh opportunities.
• Drive renewals and expansion with Sales and Channel teams by starting renewal conversations well ahead of contract end, surfacing out-of-scope requests as new opportunities, and building pipeline across the installed base.
• Share structured field feedback with Product Operations on platform gaps and customer needs, and contribute to reference architectures, templates, and playbooks.
• Support the VP of Solutions Engineering with additional tasks as needed.

Reporting Relationships:

• Direct supervision given from VP of Solutions Engineering
• Key Working Relationships: Sales and Channel teams, Field CTOs, Delivery, Project Management, NOC, Engineering, Marketing, and Product Operations

Requirements:

• Bachelor’s degree or equivalent professional experience
• Deep, hands-on knowledge of enterprise networking and security, including SD-WAN, SASE and SSE, Zero Trust, cloud networking, and endpoint detection and response (EDR/XDR)
• Working depth in Cisco, Palo Alto Networks, and Fortinet solutions, and wireless solutions
• Ability to run discovery, design, and BOM/SOW development independently, and to quickly absorb, challenge, and validate an architecture designed by others
• Ability to interpret performance trends and telemetry and turn them into clear customer recommendations
• Understanding of service delivery models, provisioning workflows, and operational constraints
• Excellent communication and presentation skills, with the ability to explain complex technology in business terms to both engineers and CIO/CISO-level audiences
• Strong documentation skills, including architecture diagrams, technical write-ups, and business review materials
• Ability to manage multiple customer accounts at once and balance presales and post-sale priorities
• Self-motivated with the ability to prioritize, execute, and handle escalations while maintaining customer trust

Preferred:

• Industry certifications such as PCNSE, CCNP, Fortinet NSE/FCP, or CISSP (Globalgig supports ongoing certification)
• Experience in a post-sale role such as customer success engineering, technical account management, or professional services
• Experience with managed service providers or indirect channel sales organizations
• Ability to work within a cooperative team environment, as well as perform assignments autonomously

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work remotely, with in-person customer meetings and events as needed
• Ability to travel approximately 25% of the time

About Globalgig:

• Globalgig is a managed security and network services provider that helps enterprises connect, secure, and manage distributed environments across sites, users, the cloud, and IoT. Its portfolio spans SD-WAN and SASE, network security, wireless, and managed network services, delivered through the Orchestra platform in more than 195 countries and territories. Headquartered in San Antonio, Texas, Globalgig is ISO 27001 and SOC 2 certified and has been named to the Inc. 5000 list of fastest-growing private companies seven consecutive times.