Solutions Engineer

ThreatLocker; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Solutions Engineer to join their dynamic team. In this role, you will be the technical expert supporting clients through the product lifecycle, managing post-sales support, and collaborating with sales teams. Your expertise in IT solutions and cybersecurity will be essential in analyzing technologies and enhancing customer experience. This position offers a unique opportunity to contribute to innovative cybersecurity solutions while representing the company at conferences and trade shows. If you're passionate about technology and client success, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in IT solutions, preferably in cybersecurity.
• Strong understanding of system security measures and business analysis.

Responsibilities

• Manage post-sales technical support and audit reviews for clients.
• Create product training webinars and assist in demonstrations.

Skills

IT solutions

cybersecurity knowledge

business analysis techniques

excellent communication

Job description

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.