Solutions Engineer

ThreatLocker Inc.; Orlando (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

ThreatLocker Inc. in Orlando, FL seeks a Solutions Engineer to partner with customers through the product lifecycle, delivering technical expertise from pre-sale through post-sale support. You will communicate complex security concepts, document requirements, and collaborate with sales and engineering to demonstrate solutions at conferences and webinars.

In-office role based in Orlando, with travel as needed and a focus on maintaining high customer satisfaction.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry, preferred.
• Understanding of best practices regarding system security measures.
• Advanced understanding of business analysis techniques and processes.
• Understanding of sales cycle.
• Excellent verbal and written communication.

Responsibilities

• Managing post-sales cycle to provide technical support to client through audit reviews.
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved.
• Assist other department engineers in creating demonstrations of proposed solutions and presenting them to team.
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles.
• Document and monitor requirements needed to institute proposed updates in relation to customer experience; work alongside sales teams to monitor progress and implementation of initiatives.
• Account for possible project challenges or constraints and proactively seek to manage challenges.
• Create and deploy product training webinars.
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter.

Skills

IT solutions

Cybersecurity knowledge

Security best practices

Business analysis

Sales cycle understanding

Communication skills

Job description

SOLUTIONS ENGINEER

Full Time Orlando, FL, US

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experienceWork alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter
• The role will be based in Orlando, FL and is an in-office position.

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.