Solutions Engineer

Optimove; Dundee (MI); Hybrid; USD 73,000 - 119,000; Full time

Benefits offered by this job

Conferences attendance

Learning & development

Hybrid work arrangement

Job summary

Optimove is seeking a Solutions Engineer to sit at the center of our EMEA sales cycles, delivering demos, mapping customer needs to our AI-powered platform, and guiding technical discussions with prospects in iGaming, ecommerce, and finance sectors.

You’ll join a hybrid role in Dundee, working with account executives, data teams, and product specialists. Expect mentoring, learning opportunities, and conferences as part of your growth.

Qualifications

• 2+ years in a customer-facing technical role (pre-sales, solutions consulting, technical account management, or related).
• Technical foundation with APIs, system integrations and data structures.
• Clear communicator about technology to engineers and non-technical audiences.
• Genuinely curious and eager to use AI tools to work smarter.
• Self-driven and comfortable with ambiguity; able to handle multiple deals.
• Excellent English and right to work in the UK.
• Hybrid role required in Dundee office 2 days per week.

Responsibilities

• Lead tech calls, integration discussions, and product deep-dives with new-business cycles.
• Build and deliver demos showing how the platform fits each prospect's needs.
• Map customer requirements to Optimove solutions and configure demonstrations accordingly.
• Become the go-to technical resource across the sales cycle and support RFP/RFI responses.
• Use AI to research prospects and create demo assets and stories.
• Coordinate with Data and Integration teams to align front and back stages.
• Support sales enablement and invest in your MarTech expertise and conferences.
• Travel occasionally to conferences and client sites.

Skills

Customer-facing

APIs & integrations

Communication

AI curiosity

Self-driven

Deal execution

English fluency

Tools

CRM

MarTech

Data integrations

Job description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.

About this role

The Solutions Engineer fills an essential role at Optimove - part technical expert, part storyteller. You'll sit at the centre of our EMEA sales cycles: tech calls, product demos, integration deep-dives, and the creative problem-solving that shows a prospect how the disparate pieces of the MarTech landscape can best work together. Your job is to understand what a prospect actually needs and map Optimove's solution against it - credibly, to engineers and marketers alike.

You’ll work across the verticals where we’re strongest: iGaming, e-commerce and retail, and financial services - so you’ll learn how retention, loyalty and lifecycle marketing really work in businesses where those things decide the P&L.

You don’t need to have been a Solutions Engineer before.Maybe you’re customer-facing today with technical capacity you don’t get to use - implementation, onboarding project management, or a technically-inclined CSM. Or maybe you’re on the technical side development, technical support, technical account management, customer engineering - and you’re ready to bring that depth into client-facing work. If you have the technical foundation and the personality to sell with it, we’ll teach you the craft: you’ll be mentored by experienced Solutions Engineers and have real ownership from day one.

What you’ll do

• Partner with our Account Executives as the product and technology expert on new-business cycles — leading tech calls, running integration discussions and product deep-dives, and owning the technical questions that come up in the deal
• Build and deliver product demos that connect what our platform does to what each prospect actually needs - clear, compelling, concise
• Understand each prospect’s technical and business requirements and map the Optimove solution against them, configuring the platform to show a real fit rather than a generic tour
• Become the go-to resource on Optimove’s products and technology across the sales cycle, and support RFP and RFI responses
• Use AI every day to work smarter - researching prospects, building demo assets, sharpening the story. This is a team that builds its own AI workflows and demos Optimove’s AI to prospects, not one bolting AI on afterwards
• Work closely with our Data and Integration teams to keep the "Front Stage" and "Back Stage" tightly connected
• Support product enablement for the Sales team, and keep building your own MarTech expertise-we invest in your learning, including conferences
• Travel occasionally to conferences and prospect on-sites

Who you are

• 2+ years in a customer-facing technical role -pre-sales, solutions consulting, technical account management, technical customer success, implementation, professional services or technical support-or a technical role with real customer exposure. An SE title is not required
• A technical foundation, through education or experience, with a working understanding of APIs, system integrations and data structures
• A clear communicator about technology-with engineers and with non-technical audiences. In this role, interpersonal skill counts as much as technical skill
• Genuinely curious, and already reaching for AI tools to work smarter (or itching to). This matters to us more than it might elsewhere
• Self-driven and comfortable with ambiguity-you take ownership, seek feedback, and find the path forward before the playbook is written. MarTech moves, and so will this role
• Able to run several deals at onceand hold your commitments to the AEs you’re supporting
• Excellent English, and the right to work in the UK
• This is a hybrid role, and you will be required in our Dundee office 2 days per week

Nice to have, not required

• Experience with MarTech, CRM, CDP, SaaS or customer-engagement platforms-a strong advantage
• Exposure to iGaming, e-commerce/retail or financial services
• HTML/CSS, SQL, or hands‑on data work

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

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