Solutions Engineer

Bridge Legal; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits package

Unlimited PTO

Bonus opportunities

Work-life balance

Career growth

Job summary

Bridge Legal is seeking a Solutions Engineer to serve as the technical and operational bridge between prospective clients, Sales, and Product teams in Chicago. You will understand complex litigation workflows, translate business challenges into scalable technical solutions, and demonstrate how technology can modernize operations.

This in-office role requires strong consultative skills, API know-how, and experience with SaaS integrations.

Qualifications

• 3–5 years in Solutions Engineering, Technical Consulting, or Customer Success
• Experience in SaaS or legal technology preferred
• Excellent presentation and communication skills
• Ability to translate technical concepts into business value
• Familiarity with APIs, integrations, databases, or workflow platforms
• Experience designing or supporting SaaS integrations between enterprise systems and third‑party platforms
• Ability to communicate technical integration concepts to both technical and non‑technical audiences
• Experience reading API documentation, troubleshooting integration issues, or supporting implementation projects preferred
• Experience supporting enterprise software implementations
• Strong problem‑solving and analytical abilities
• Comfortable working cross-functionally with Sales, Product, and Engineering
• Familiarity with plaintiff litigation, legal operations, or mass tort workflows

Responsibilities

• Map customer requirements to existing platform capabilities
• Identify workflow optimizations and automation opportunities
• Collaborate with Product and Engineering when custom solutions are required
• Document technical requirements and implementation recommendations
• Document API requirements, integration specifications, and technical implementation recommendations
• Support onboarding and implementation teams during complex deployments
• Assist customers with workflow configuration and best practices
• Provide technical guidance throughout implementation
• Ensure smooth transition from sales to operations
• Serve as subject matter expert on API capabilities and integration architecture
• Guide clients through API use cases, authentication methods, data mapping, and workflow automation opportunities
• Partner with client technical teams to validate integration requirements and recommend best practices
• Assist Sales in positioning API functionality as part of enterprise solution design
• Collaborate with Product to identify opportunities for new integrations
• Act as liaison between external clients and internal teams
• Share customer feedback to influence roadmap decisions
• Help prioritize feature requests based on market demand
• Support internal training on product capabilities
• Stay current on Bridge Legal's platform and AI capabilities
• Develop reusable demo environments and documentation
• Assist with RFPs, security questionnaires, and technical evaluations
• Represent the product at conferences or client meetings when needed
• Support API demonstrations, sandbox environments, and proof-of-concept integrations
• Partner with Sales during discovery calls and product demonstrations
• Understand client workflows and business challenges
• Recommend technical and operational solutions using the Bridge platform
• Prepare customized demos and proof-of-concept presentations

Skills

Solutions engineering

API integrations

Cross‑functional collaboration

Excellent communication

SaaS experience

Tools

APIs

Integration platforms

Databases

Job description

Bridge Legal is a hyper-growth tech startup that provides an AI-powered platform to help plaintiff law firms and litigation funders streamline mass tort and personal injury casework and unlock value from legal assets. Bridge Legal’s technology transforms fragmented legal workflows into structured, scalable systems—enabling clients to move faster, reduce risk, and achieve better outcomes for those who have been injured and harmed. Through our software, we empower our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics and workflow.

We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before.

At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team.

Mission:

Bridge Legal is seeking a Solutions Engineer to serve as the technical and operational bridge between prospective clients, Sales, and Product teams. This role partners closely with account executives to understand customer needs, demonstrate platform capabilities, and design scalable solutions that enable plaintiff law firms and litigation funders to modernize their operations.

This role is ideal for a highly consultative and solutions-oriented professional who excels at understanding complex litigation workflows, translating business challenges into scalable technical solutions, and demonstrating how technology can transform legal operations. The ideal candidate combines technical aptitude, business acumen, and exceptional communication skills to help customers envision and implement innovative ways of working.

Status: In-Office

Outcomes:

Solution Design

• Map customer requirements to existing platform capabilities
• Identify workflow optimizations and automation opportunities
• Collaborate with Product and Engineering when custom solutions are required
• Document technical requirements and implementation recommendations
• Document API requirements, integration specifications, and technical implementation recommendations

Client Enablement

• Support onboarding and implementation teams during complex deployments
• Assist customers with workflow configuration and best practices
• Provide technical guidance throughout implementation
• Ensure smooth transition from sales to operations

Integration & API Consulting

• Serve as the subject matter expert on our API capabilities and integration architecture
• Guide clients through API use cases, authentication methods, data mapping, and workflow automation opportunities
• Partner with client technical teams to validate integration requirements and recommend best practices
• Assist Sales in positioning API functionality as part of enterprise solution design
• Collaborate with the Product team to identify opportunities for new integrations and enhanced interoperability

Cross-Functional Collaboration

• Act as liaison between external clients and internal Sales, Product, and Client Success
• Share customer feedback to influence roadmap decisions
• Help prioritize feature requests based on market demand
• Support internal training on product capabilities

Technical Expertise

• Stay current on Bridge Legal's platform and AI capabilities
• Develop reusable demo environments and documentation
• Assist with RFPs, security questionnaires, and technical evaluations
• Represent the product at conferences or client meetings when needed
• Support API demonstrations, sandbox environments, and proof-of-concept integrations
• Partner with Sales during discovery calls and product demonstrations
• Understand client workflows and business challenges
• Recommend technical and operational solutions using the Bridge platform
• Prepare customized demos and proof-of-concept presentations

Skill and Qualifications:

• 3–5 years in Solutions Engineering, Technical Consulting, or Customer Success
• Experience in SaaS or legal technology preferred
• Excellent presentation and communication skills
• Ability to translate technical concepts into business value
• Familiarity with APIs, integrations, databases, or workflow platforms
• Experience designing or supporting SaaS integrations between enterprise systems and third-party platforms
• Ability to communicate technical integration concepts to both technical and non-technical audiences
• Experience reading API documentation, troubleshooting integration issues, or supporting implementation projects preferred
• Experience supporting enterprise software implementations
• Strong problem-solving and analytical abilities
• Comfortable working cross-functionally with Sales, Product, and Engineering
• Familiarity with plaintiff litigation, legal operations, or mass tort workflows

What We Offer:

• Competitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefits
• Unlimited PTO
• Bonus opportunities based on performance
• Flexibility for a great work life balance
• Work building located in the heart of the city with beautiful views
• Comprehensive training and mentorship on an ongoing basis with career growth opportunities
• A friendly and diverse work environment with supportive colleagues and leadership team
• Professional autonomy

"Bridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."