Solutions Engineer

Springbrook Software, Inc.; American Fork (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Springbrook Software, Inc. is seeking a forward-thinking Solutions Engineer to support revenue growth and customer engagement.

You will partner with Sales, Product, Operations, and Implementation teams to understand customer challenges and demonstrate the value of Springbrook's ERP and payments solutions. You will guide prospects to become customers, nurture upsell opportunities, and deliver demonstrations that drive outcomes.

Responsibilities

• Partner with Sales, Product, Operations and Implementation teams to understand customer challenges and tailor conversations accordingly.
• Demonstrate the value of Springbrook's ERP and payments solutions to prospects and customers.
• Guide prospects to become customers and engage with customers to nurture upsell opportunities.

Job description

THE OPPORTUNITY

Springbrook is seeking a forward-thinking, customer-centric Solutions Engineer to play a critical role in supporting revenue growth and customer engagement. This individual will partner closely with Sales, Product, Operations, and Implementation teams to understand customer challenges, demonstrate the value of Springbrook's ERP and payments solutions, and guide prospects to become customers and engage with customers to nurture upsell opportunities.

The ideal candidate combines technical aptitude with strong business acumen, learning agility, and emotional intelligence. They are intellectually curious, comfortable navigating ambiguity, and capable of tailoring conversations to diverse audiences - from non-technical municipal clerks to finance directors and executive stakeholders. This role is highly collaborative and suited for someone who thrives in a fast-paced, evolving SaaS environment where adaptability, initiative, and relationship-building are essential.

As a trusted advisor throughout the sales cycle, the Solutions Engineer will help uncover customer pain points, align solutions to operational needs, and deliver compelling demonstrations that drive successful customer outcomes and long-term partnerships.

THE COMPANY

Springbrook Software is the premier provider of cloud-based ERP and payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,000 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. With backing from top-tier PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale.