Solutions Engagement Manager

Chassi; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Job summary

Chassi is seeking a Solutions Engagement Manager in New York to work with customers and cross-functional teams to structure data, build dashboards, and map business workflows. You will diagnose problems, deliver data-driven solutions, and contribute to the product roadmap through real-world use cases.

The role involves client onboarding, presentations, training, and ongoing support, with a focus on delivering measurable value and maintaining strong client relationships. NY office on-site.

Qualifications

• Strong understanding of finance and business operations concepts.
• Excellent written and verbal communication.
• Strong attention to detail.
• Experience in client-relationship building and management.
• Project management experience from start to finish.
• Self-starter and agile mentality.
• Experience collaborating with multiple teams internally and externally.
• Consulting experience with ability to present to a group.

Responsibilities

• Conduct data analysis and develop dashboards, visualizations, and custom data models in the platform.
• Perform process discovery and map business workflows.
• Deliver client presentations and manage client relationships and activities.
• Manage and deliver client onboarding.
• Develop and deliver Chassi training, guides, and project plans.
• Enhance existing solutions and develop new use cases for Chassi based on client needs.
• Manage and route application issues and support tickets.
• Collaborate with development and product teams to improve the application.
• Support sales cycles and conduct product demos.
• Handle other duties as assigned by leadership.

Skills

Finance & business operations

Excellent written & verbal comms

Excel analysis

Client relationship management

Project management

Self-starter & agile mindset

Cross-team collaboration

Consulting experience

Tools

Python (basic)

Job description

Chassi Overview

PE-backed companies have one priority: a successful exit. Three strategies determine whether they achieve it; Customer Growth & Retention, EBITDA Maximization, and Board-Level Alignment. Chassi builds the operating view that moves all three; modeled directly from systems of record, delivered in days, and kept current through the hold period.

We are a unique team of individuals from all walks of life; from the elite ranks of SEAL Team 6 to the realms of education and construction. We know that start-ups aren't for everyone; they demand a special kind of person who can voluntarily navigate the uncertainty and ambiguity. At Chassi, we don't just tolerate this uncertainty; we thrive on it, pushing our boundaries every single day. We seek exceptionally talented individuals who possess this "Chassi mindset" to join us in our relentless pursuit of groundbreaking solutions.

The Opportunity

Our Solutions Engagement Managers work directly with our platform to provide our customers with the data they need. In this position, you would work closely with our customers, as well as the Chassi Product team and GTM team. The day-to-day would involve data structuring & analysis, some sales and account management, and project management. You will act as a trusted advisor to clients, diagnosing business problems, delivering data-driven solutions, and feeding real-world use cases back into our product roadmap.

What You’ll Do

• Conduct data analysis and develop dashboards, visualizations, and custom data models in the platform
• Perform process discovery and leverage data structures to model / map business workflows
• Deliver client presentations and manage client relationships, development, activities, and skills
• Manage and deliver client onboarding
• Develop and deliver Chassi training, professional written materials, guides, project plans, etc.
• Enhance existing solutions and develop new use cases for Chassi based on how the client uses the technology and your understanding of market needs
• Manage and route application issues and support tickets
• Work closely with development and product teams to improve the application
• Support sales cycles and conduct product demos
• Various other duties as needed or assigned by leadership

What You Bring

• A strong understanding of finance and business operations concepts
• Excellent written and verbal communication
• Strong attention to detail
• Experience in client-relationship building and management
• Project management experience with the ability to plan and execute a project from beginning to end
• Self-starter and agile mentality
• Strong Excel analysis experience
• Experience collaborating with multiple teams internally and externally
• Consulting experience with the ability to comfortably present to a group

Nice-to-Haves

• Background in data or mathematical modeling (statistical, predictive, or systems modeling experience a plus)
• Experience in a startup or high-growth environment where context and requirements evolve quickly
• Exposure to finance, SaaS metrics, or operational analytics use cases
• Any level of Python for machine learning and data science is a plus

How You Work

• You’re curious and pragmatic; you don’t over-engineer, but you don’t cut corners that matter
• You communicate clearly with both technical and non-technical teams
• You’re energized by solving real problems, not just building in isolation
• You take ownership and follow through

Compensation

• Salary Range: $120,000 – $140,000, depending on experience
• Equity: You will have the chance to be an owner in Chassi and make a bet on yourself and the impact you can have on the company

Interview Process

We aim to keep the process focused, transparent, and respectful of your time:

1. Intro Conversation A conversation with our Director of People & Ops to learn more about your background and share an overview of the role and company
2. Hiring Manager Interview A deeper dive into your experience and how you approach real-world data challenges
3. Demo Interview We will walk you through a Chassi demo giving you the opportunity to ask us questions and give us a better understanding of how you work and what you are curious about
4. In-Office Meet the Team (Solutions Team) An on-site session in our New York City office where you’ll meet members of the Solutions team, get a feel for how they work, and see how the team collaborates day-to-day
5. CEO Interview A conversation to align on expectations, team fit, and company vision

Chassi is an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences. That includes (but is definitely not limited to) race, gender, gender identity, sexual orientation, age, disability status, religion, nationality, or anything else that makes you, you.

We care far more about what you can build, solve, and improve than where you came from or how your resume is formatted.