Solutions Consultant - Foundation

litera; Raleigh (NC); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Litera is seeking a Solutions Consultant for Foundation, a hybrid role aligned with Customer Success. You will drive product adoption, deliver tailored demos, and train users across law firms to demonstrate ROI and value from Litera’s platforms.

In this high-impact, client-facing position, you’ll translate complex AI and data capabilities into business outcomes, build champions within firms, and collaborate with global teams to ensure successful adoption and renewal outcomes.

Qualifications

• 2+ years in solutions consulting, customer success, product adoption, or similar client-facing advisory role.
• Experience delivering training and presentations to audiences from end users to senior leadership.
• Strong presentation, written, and verbal communication skills translating technical concepts to business value.
• Curiosity to understand unfamiliar workflows and a knack for detail and organization.

Responsibilities

• Drive product adoption across a tiered customer model with scalable digital programs and hands-on strategic accounts.
• Deliver tailored demonstrations and onboarding sessions connecting product capabilities to firm goals.
• Partner with Customer Success Managers on high-touch accounts to plan adoption and support renewals.
• Lead product-value discussions in QBRs and roadmap sessions, advising on tech stack and AI strategy.
• Develop account-specific success plans and use cases to measure adoption and ROI.
• Gather user feedback and share insights with Product teams to shape future direction.

Skills

Solutions consulting

Customer success

Product adoption

Training & presentations

Communication

Project management

Job description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we Raise The Bar™ for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.

Where You'll Work

Hybrid: This is a hybrid role based in London, Raleigh, or New Jersey with the expectation to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

As a Solutions Consultant for Foundation, you'll be the driving force behind how law firms adopt and get lasting value from the platforms that power their client relationships, business development, and firm data. Working within Customer Success, you'll own product adoption across Litera's customer base - from scalable, one-to-many programs to hands‑on partnership with strategic accounts - demonstrating, training, advising, and measuring so customers can prove the ROI they're getting and choose to stay and grow with us. This is a high‑impact, client‑facing role where your ability to translate technical capabilities into business value, build champions inside firms, and influence how firms use data and intelligence will directly drive retention and expansion. If you're energized by helping customers succeed and making complex technology feel simple, this is your opportunity.

What You'll Deliver

• Drive product adoption across a tiered customer model - from scalable digital programs to hands‑on strategic account partnerships - ensuring every customer gets the engagement that fits their needs.
• Deliver tailored demonstrations, onboarding sessions, and training (Product 101s, refresher training, onboarding calls) that connect product capabilities to each firm's goals and get users productive quickly.
• Partner with Customer Success Managers on high‑touch accounts to plan adoption strategy, run health checks benchmarked against peers, and support renewal and expansion conversations.
• Lead the product‑value portion of Quarterly Business Reviews and roadmap sessions - acting as a trusted advisor on each firm's tech stack and AI strategy.
• Develop account‑specific success plans and use cases that tie every engagement to measurable adoption and ROI, and build champions and advocates within firms to drive engagement and referrals.
• Gather feedback directly from users and share insights with Product teams to shape future direction - influencing how firms use data and intelligence to win and grow client relationships.

Litera is committed to providing reasonable accommodations throughout the recruitment process. If you need an accommodation, please let us know and we'll work with you to meet your needs.

What You'll Bring

Must-Haves:

• 2+ years of experience in solutions consulting, customer success, product adoption, or a similar client‑facing advisory role.
• Experience delivering training and presentations to audiences ranging from end users to senior leadership.
• Strong presentation, written, and verbal communication skills with the ability to translate technical concepts into value‑based discussions.
• Highly adaptable and inquisitive, with a curiosity to understand workflows you haven't seen before.
• Keen attention to detail, strong organizational skills, and the ability to manage multiple priorities across accounts and tiers.
• Technically competent with an interest and passion for ongoing learning.

Nice to Haves:

• Prior experience working with Knowledge Management, Marketing, or Business Development teams at law firms.
• Background in legal technology, professional services, or enterprise SaaS environments.
• Experience running health checks, QBRs, or adoption‑focused business reviews for customers.
• Ability to teach and tell a story in a concise, compelling way that resonates with both end users and firm leadership.

Great candidates don't check every box.

If this role excites you but your experience doesn't perfectly match every qualification, you may be just the right person for this or another role at Litera.

What You'll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI‑driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting‑edge AI.

Pay Transparency for Colorado, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, and Washington Applicants

The base salary range for this role is $100,000 to $125,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligi