Solutions Consultant

Rockwell Automation; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global technology leader is looking for a customer success representative to empower clients and ensure a great experience with their SaaS products. Applicants should have a Bachelor’s degree and experience in customer interactions. This role offers benefits like health insurance and retirement plans, fostering an inclusive environment. Remote work is available.

Benefits

Health Insurance including Medical and Dental

Paid Time off

Retirement plans

Fitness Reimbursement Program

Qualifications

• Legal authorization to work in Canada is required.
• 2+ years in pre-sales or customer success roles preferred.
• Technical understanding of enterprise software is beneficial.

Responsibilities

• Represent Fiix by Rockwell Automation in various settings.
• Empower customers to maximize their ROI with our products.
• Support the Account Executive Sales team.
• Prepare and provide effective product demonstrations.

Skills

Customer relationship development

Product demonstration

B2B SaaS knowledge

Bilingual (English, Spanish/French/German)

Education

Bachelors Degree or equivalent relevant experience

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

What you will do

• You're comfortable representing Fiix by Rockwell Automation to anyone, in any setting whether that be through a phone call, an online demo, or face-to-face meeting.
• Empower customers to get the most out of Fiix by Rockwell Automation products by understanding their business needs and goals and then developing and sharing best practices to increase customer ROI and expand their product adoption will be key to your success.
• Support our Account Executive Sales team with our growing and highly engaged customer base.
• Provide feedback directly from users into the product organization for enhancements or to improve current workflows
• Identify client needs during discovery and support sessions.
• Prepare targeted demonstration scripts, environments, and support content.
• Give effective product demonstrations to growing customers.
• Respond to RFPs/RFIs and other tender documents.
• Work with our internal product team to steer feature and function development.
• Travelling as required to deliver onsite demonstrations, attend trade shows, and other functions (

Basic Qualifications

• Bachelors Degree or equivalent relevant experience
• Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas in this role, now or in the future.

Preferred Qualifications

• 2+ years of experience in a pre-sales or customer success capacity, solutions consultant, or related role with a focus on B2B SaaS or enterprise level software solutions.
• First hand experience in a manufacturing environment or within the maintenance and reliability industry.
• Experience performing product demonstrations and conducting sales calls.
• Bilingual in English and either Spanish, French, or German is considered an asset.
• Technical understanding of enterprise software, SaaS, web, and database technology.
• An understanding of how to quickly develop relationships with customers.

What We Offer

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program

To learn more about our benefits package, please visit www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].