Solutions Consultant

TogetherWork; Oregon; Híbrido; USD 70.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

100% employer-paid short- and long‑ter

Basic life insurance

401(k) with 100% company match up to 4

Flexible paid personal/vacation time

10 sick days annually

6 weeks paid parental leave

Descripción de la vacante

Togetherwork is seeking a Solution Consultant to work with clients (association market) to translate business goals into effective technology solutions. You will gather requirements, document them, and help configure systems while delivering training and ongoing support.

The ideal candidate has at least 1 year of related experience, strong Microsoft Dynamics 365 knowledge, understanding of CRM with SQL, and a hands-on approach to enable staff and members to experience improved workflows.

Formación

• Bachelor's degree in a related field is required or equivalent experience.
• Solid technical skills with Microsoft Dynamics 365 or similar platforms.
• Understanding of CRM applications and basic database structures such as SQL.

Responsabilidades

• Understand client goals and design requirements; translate into functional specifications.
• Develop requirements documentation for client approval.
• Configure and test systems per client requirements and SOPs.
• Provide training to customers and support educational activities.
• Document and build solutions for consistent ongoing support.
• Study emerging tools and practices for the association marketplace.

Conocimientos

Microsoft Dynamics 365

SQL

CRM applications

Office Suite

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Solution Consultant

Location: Austin, TX (Hybrid), OR remote (US)

What You'll Do:

The solution consultant will work with clients to help leverage their investment in our technologies. The ideal candidate will be able to assist association clients to achieve their technology goals using methodologies that are consistent with our technology roadmap.Successful candidate will have a passion for helping non-profit member-based associations implement technology that will improve their staff and member experiences. The role requires a solid understanding of how to gather business requirements and an ability to translate into functional specifications and solutions that provide value to our clients. This includes the ability to conceptualize and communicate creative ideas to association staff.

Responsibilities

• Acquire a fundamental understanding of our Products, Customer Support Policies, and the contractual agreements in place between our company and our clients.
• Engage with our clients to understand their goals and design requirements
• Provide advice and communicate a clear vision on how best to achieve their project goals utilizing tools, applications and methodologies that will provide exceptional value to our clients
• Develop functional requirements documentation for customer approval
• Implement and support system configurations and test based on the client approved requirements and according to our standard operating procedures (SOPs).
• Provide training to customers and participate in other educational and training activities
• Utilize a uniform approach to documenting and building out solutions that will ensure consistent ongoing support to clients
• Continuously study emerging tools, technology and business practices for the association marketplace, and the application of these tools and practices
• Provide consulting services to clients in a manner that is consistent with project budget
• Other related tasks as assigned by supervisor

What You'll Bring:

• Bachelor's degree and at least 1 year of work experience in a related field
• Solid technical skills, specifically regarding Microsoft Dynamics 365 (or similar) and related platforms
• Understanding of CRM applications and basic database structures such as SQL
• Experience with non-profit organization functions such as membership management, meeting management, professional development, and fundraising is a plus
• Proficient with Microsoft Office Productivity Suite (Word, Excel, Outlook)
• Ability to work with various stakeholders and teams to ensure quality and timely project delivery
• Comfortable taking initiative to be productive and efficient, enjoy being hands-on, owning their role and ensuring the work is executed with attention to detail
• Effective communication skills and an inherent desire to turn clients into "Raving Fans"

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% employer-paid short- and long-term disability
• Basic life insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range$70,000- $76,000

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer.

We are a company where diverse backgrounds, experiences and viewpoints are valued.

Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.