Solutions Consultant

Neostella, Inc.; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Training & Development

Travel Bonus

Maternity & Paternal Leave

Job summary

Neostella, Inc. is seeking a Solutions Consultant to serve as a trusted solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams.

You will scope complex customer needs, design scalable solutions, support implementations, and guide best practices to ensure long-term customer success. You will collaborate with cross-functional teams to identify risks, validate designs, and document scope, assumptions, and dependencies while driving high-quality, reusable

Qualifications

• 4+ proven experience in a Solutions Consulting, Solutions Engineering, Consulting, Implementation, or similar role.
• Experience supporting complex customer solutions from discovery through implementation.
• Strong understanding of business software, IT systems, integrations, and technical/functional solution design.
• Experience with project management and cross-functional collaboration.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into practical solutions.
• Excellent communication and presentation skills, including collaboration with customers, executives, Sales, Product, Implementation, and Partner teams.

Responsibilities

• Support Sales, Implementation, Product, and Partner teams as a subject-matter expert on complex customer solutions.
• Participate in sales discovery and scope business requirements, workflows, integrations, data migration, and advanced configurations.
• Identify risks, dependencies, edge cases, and product gaps during discovery and solution design.
• Validate proposed solutions against product capabilities, implementation standards, and delivery feasibility.
• Document scope, assumptions, dependencies, risks, and mitigation strategies clearly.
• Provide solution guidance during implementation, including complex workflows, architecture decisions, data strategies, and scope changes.
• Escalate complex or ambiguous customer and implementation requirements as needed.
• Review solution designs and implementation plans for partner-led implementations to ensure quality.
• Collaborate with Product and Engineering to identify recurring challenges and opportunities for improvement.
• Facilitate brainstorming and design sessions with Sales, Implementation, Product, and Partner teams.
• Develop and improve discovery questions, scoping templates, and solution-design frameworks.
• Coach teams on scalable, supportable solution approaches and best practices.
• Stay current on industry trends, product capabilities, and relevant technologies.

Skills

Solutions Consulting

Cross-functional collaboration

Discovery & scoping

Solution design

Job description

We are looking for a Solutions Consultant to serve as a trusted solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams. In this role, you will help scope complex customer needs, design scalable solutions, support implementations, and provide guidance on best practices. You’ll work closely with cross-functional teams to identify risks, solve complex challenges, and ensure solutions are aligned with product capabilities and long-term customer success.

Responsibilities

• Support Sales, Implementation, Product, and Partner teams as a subject-matter expert on complex customer solutions.
• Participate in sales discovery and help scope business requirements, workflows, integrations, data migration, and advanced configurations.
• Identify potential risks, dependencies, edge cases, and product gaps during discovery and solution design.
• Validate proposed solutions against current product capabilities, implementation standards, and delivery feasibility.
• Clearly document scope, assumptions, dependencies, risks, and mitigation strategies.
• Provide solution guidance and support during implementation, including complex workflows, architecture decisions, data strategies, and scope changes.
• Serve as an escalation resource for complex or ambiguous customer and implementation requirements.
• Support partner-led implementations by reviewing solution designs and implementation plans and ensuring consistent quality.
• Collaborate with Product and Engineering to identify recurring implementation challenges, product gaps, and opportunities for improvement.
• Facilitate brainstorming and solution-design sessions with Sales, Implementation, Product, and Partner teams.
• Help develop and improve discovery questions, scoping templates, and solution-design frameworks.
• Coach teams on scalable, supportable solution approaches and best practices.
• Stay current on industry trends, product capabilities, and relevant technologies.

• 4+ proven experience in a Solutions Consulting, Solutions Engineering, Consulting, Implementation, or similar role.
• Experience supporting complex customer solutions from discovery through implementation.
• Strong understanding of business software, IT systems, integrations, and technical/functional solution design.
• Experience with project management and cross-functional collaboration.
• Strong analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into practical solutions.
• Excellent communication and presentation skills, including the ability to work with customers, executives, Sales, Product, Implementation, and Partner teams.
• Ability to identify risks, challenge assumptions, and recommend scalable solutions.
• Strong understanding of implementation best practices and customer delivery.
• Willingness and ability to continuously develop knowledge of the industry, product, and technology.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & Holidays)
• Training & Development
• Travel Bonus
• Maternity & Paternal Leave