Solutions Consultant

8100 United States - Genesys Cloud Services, Inc.; Indiana (PA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules

Job summary

Genesys is seeking a Solution Consultant to partner with customers, understand goals through discovery, and design solution roadmaps that deliver measurable business value using the Genesys CX platform with AI-driven capabilities.

You will create customized demonstrations, engage stakeholders across business and IT, and help customers translate objectives into practical automation and AI solutions. Expect travel up to 50% and close collaboration with cross-functional teams.

Qualifications

• Bachelor's degree preferred.
• Experience with CRM and cloud solutions.
• Knowledge of AI concepts and use cases.
• Ability to travel up to 50%.

Responsibilities

• Lead discovery sessions with business and technical stakeholders to uncover goals and outcomes.
• Evaluate processes and map solutions to customer objectives.
• Design customized demos and compelling narratives that show AI-powered capabilities.
• Advise on customer experience strategies using automation and AI.
• Collaborate with customers to drive adoption and measurable value.

Skills

Solution architecture

Stakeholder engagement

Presentation skills

Cloud computing

APIs integration

Generative AI

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

ServiceNow

Zendesk

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Solution Consultant

Do you love solving complex problems and uncovering what customers truly need? Are you excited by the opportunity to work in a fast-evolving technology landscape where you can bring fresh ideas and help customers transform their business? As a Solution Consultant, you will partner closely with customers to understand their goals, challenges, and strategic initiatives while designing compelling solution roadmaps that create measurable business value. We are looking for someone who has a proven ability to solve complex challenges in creative ways. You should be an out-of-the-box thinker who can build trusted relationships, drive customer success, and act as a technical ambassador for Genesys. In this role, you will showcase the power of the Genesys customer experience platform, including AI-driven capabilities, and help customers innovate, automate, and elevate their customer and employee experiences.

What You Will Do

• Discover Lead discovery sessions and workshops with business and technical stakeholders to uncover business challenges, identify opportunities for improvement, and define desired outcomes.
• Evaluate current-state processes and develop recommendations that align technology solutions with customer goals.
• Design Create customized demonstrations and compelling solution narratives that showcase how Genesys solutions, including AI-powered capabilities, address business requirements and deliver measurable value.
• Design innovative customer experience strategies that incorporate automation, conversational AI, workforce optimization, and customer engagement technologies.
• Advise Serve as a trusted advisor throughout the customer journey by aligning technology capabilities with business objectives.
• Help customers understand how emerging technologies, including generative AI and intelligent automation, can drive operational efficiency, improve customer satisfaction, and support digital transformation initiatives.
• Learn and Share Stay current on Genesys products, AI innovations, cloud technologies, and industry best practices. Continuously expand your expertise in customer experience, automation, generative AI, conversational AI, and emerging technologies to provide valuable insights and guidance to customers and internal teams.

What You Bring

• Passion for technology and helping customers solve complex business challenges.
• Strong interpersonal, presentation, verbal, and written communication skills.
• Ability to thrive in a fast-paced, cross-functional environment while managing multiple priorities and maintaining attention to detail.
• Strong problem-solving, analytical thinking, and consultative skills.
• Solid understanding of IT concepts, including cloud computing, APIs, software standards, databases, networking technologies, and enterprise architectures.
• Knowledge of AI technologies, including generative AI, conversational AI, large language models (LLMs), intelligent automation, and AI-powered customer experience solutions.
• Ability to identify customer business challenges and align AI and technology capabilities to measurable business outcomes.
• Understanding of AI governance, security, privacy, compliance, and responsible AI practices.
• Ability to understand customer security requirements and articulate secure, scalable solutions.
• Experience integrating enterprise applications, CRM platforms, contact center technologies, and cloud-based solutions.
• Experience with APIs, workflow automation, software integrations, or software development is preferred.
• Experience implementing or supporting CRM, customer experience, SaaS, or cloud-based solutions is preferred.
• Experience working in a cloud or SaaS company is preferred.
• Bachelor's degree preferred.
• Willingness to travel up to 50%.

Preferred Qualifications

• Familiarity with platforms such as Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, or similar enterprise applications.
• Experience presenting technical solutions to executive, business, and technical audiences.
• Understanding of AI use cases in customer experience, including virtual agents, agent assist, knowledge management, journey orchestration, and analytics.
• Experience conducting discovery workshops, solution design sessions, and technical demonstrations.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $74,000.00 - $130,000.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• Click here to view a summary overview of our Benefits.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.