Solutions Consultant

Zoom; Columbus (OH); Hybrid; USD 131,000 - 262,000; Full time

Job summary

Zoom is seeking a Solutions Consultant to act as a trusted technical advisor throughout the sales cycle for the Common Room platform. You will translate customer needs into actionable designs, lead demos and pilots, and collaborate with Product and Engineering to drive customer outcomes.

The role requires 2–4+ years in related fields, strong CRM and API knowledge, and the ability to manage multiple deals in a fast-paced, hybrid work environment.

Qualifications

• 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations.
• Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration.
• Expertise in CRM platforms and ecosystems (Salesforce, HubSpot) with attention to integrations, APIs, webhooks, JSON, and system compatibility.
• Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives.

Responsibilities

• Serving as the product specialist and reliable technical advisor during the entire sales cycle.
• Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's capabilities.
• Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value.
• Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.
• Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.
• Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.

Skills

Solutions consulting

Sales engineering

Technical pre-sales

CRM platforms (Salesforce, HubSpot)

Tools

APIs

Webhooks

JSON

Salesforce

HubSpot

Job description

What You Can Expect:

Common Room is an AI platform that equips teams with agents powered by comprehensive buyer intelligence, consolidating signals into a dynamic, person-specific view. This enables teams to identify targets, craft tailored messages, and determine optimal engagement timing.

In this role, you will act as a product expert and trusted advisor, transforming client needs into actionable solutions. Partnering with Account Executives, you’ll conduct detailed discovery of goals, technical needs, data, and success metrics.

You’ll also collaborate with post-sales teams to ensure seamless transitions. This role suits individuals who prioritize solutions, embrace continuous learning, and focus on driving impactful customer outcomes.

About the Team:

The Solutions Engineering team collaborates with Sales, Product, and Customer Success to assist customers in understanding, evaluating, and adopting Zoom's platform, including Common Room.

Team members bring advanced technical knowledge and a consultative mindset to conduct product demonstrations, design solutions, and guide customers through detailed evaluations for optimal alignment.

This group values curiosity, teamwork, and translating innovative technology into impactful business results.

Key Responsibilities:

• Serving as the product specialist and reliable technical advisor during the entire sales cycle.
• Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's available capabilities.
• Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively.
• Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.
• Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.
• Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.

What We're Looking For:

• 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations.
• Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration.
• Demonstrate expertise in contemporary CRM platforms and related ecosystems, such as Salesforce and HubSpot, while addressing integrations, APIs, webhooks, JSON, and system compatibility.
• Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives effectively.
• Bring organization, proactivity, and adaptability to manage multiple deals effectively, maintaining resilience when complexities arise, requirements change, or timelines shift.

Salary Range or On Target Earnings:

Minimum:

$131,200.00

Maximum:

$262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

09/13/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines