Solutions Consultant

PCRecruiter - Recruitment Software & Applicant Tracking System; Chicago, Detroit (IL, MI); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading enterprise software company is seeking a Lead Solutions Consultant in Chicago. This role involves collaborating with sales to design AI-powered solutions, guiding clients through advanced architectures, and ensuring responsible AI use in technology. Candidates should possess strong communication skills and a background in enterprise architecture.

Qualifications

• 10+ years of experience in enterprise and data architecture.
• 5+ years with software architecture in CCaaS systems.
• Expertise in multi-cloud and hybrid-cloud environments.

Responsibilities

• Present customized solutions to address complex business challenges.
• Collaborate with sales and consulting teams for AI integration.
• Lead presales activities including presentations and RFPs.

Skills

Enterprise architecture

Data architecture

AI integration

Cloud technologies

Communication

Education

Bachelor's degree in computer science, mathematics, or engineering

Master's degree (preferred)

Job description

My client is a leading enterprise software company for all customer-facing functions. With advanced AI, their unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, they work with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description

We are looking for a Lead Solutions Consultant who will partner with our sales organization to help drive revenue for the company.

Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position the platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• Develop and present customized solutions leveraging our AI-powered platform to address complex business challenges across service, social, marketing and research.
• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
• Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.
• Design scalable, high-performance, and cost-efficient architectures leveraging our Unified-CXM platform.
• Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
• Create technical and system architectures for current environments, future landscapes, and solution comparisons.
• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
• Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
• Collaborate with the ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
• Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
• Must be local to where our customers are and be willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
• 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
• 5+ years of experience with software architecture and design within CCaaS systems
• Demonstrated experience in implementing AI solutions for marketing technology and social media management
• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions.
• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
• Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value
• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
• Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.
• Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics